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The paper partially feeds in the upper tray and then you hear a grinding noise and it says scanner failure

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Clean the rollers
Used a clean paper
Open the area the paper feeds in on the scanner
lift the roller
without paper try to make a copy
press the flag-like hardware part on the ground portion of the scanner feeder
then forcefully put the whiteroller to the ground as if its trying to make a copy without the paper
to test if its working fine while you are pressing down the flag structure on the ground area also do it 2x

- wipe the rollers
- specially the one that feeds up the paper
try to scan again
- in case no go
= remove all removable parts
paper, cartridges ,black box and power supply
lift the printer turn it upside down makse sure the cover is open
so taht any foreign material will fall
shake it for 5x
return all the parts
- in case no go
have a printer repair on your area
usually its only on the rollers

- Hope it help

Posted on May 28, 2011

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Hi. You leave a question mark?

I don't understsand what you mean by Papaer feed will not "DROP DOWN"?

I to have the same printer, the paper feeds from the tray (s) from below.

A little more info please?

The grinding in the system trying to feed through the paper.

Just a thought, turn the printer round find the release levers and check the internals for paper jam.

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