MY GARBAGE DISPOSAL IS WORKING BUT THE WATER IS NOT DRAINING. I TRIED THE ALLEN WRENCH BUT DONT HAVE THE CORRECT SIZE. CAN YOU TELL ME WHAT SIZE TO PURCHASE PLEASE

There is a Allen wrench head hole on the bottom of the garbage disposal. with the right size Allen wrench turn the motor to free it up. unplug the disposal clear out any glass plug it back in then try and turn it on

Troubleshoot on following link:
http://waterheatertimer.org/How-to-repair-and-install-Garbage-disposal.html

Use a wood broomstick to rotate the cutter disk
Gene

Water Heater Timers Save Money

Motor is still stuck need replacement motor

Maybe drain is clogged:
http://waterheatertimer.org/How-to-repair-and-install-Garbage-disposal.html#clog

Gene
h

You need a new disposal.
Free-rotating blades show there is no obstruction.
Humming says you have power.
Frozen allen wrench says bearings are rusted.
Motor is now overheating each timer electricity is turned on, and motor will overheat and stop humming.
At least the drain is clean and water is not flooding under the sink, which means you can continue using sink until disposal is replaced.

I wrote tips for installing disposal from days when I worked apartment maintenance:
http://www.fixya.com/support/r7929008-replace_garbage_disposal

Look on the bottom of garbage dosposal in the center you will see a allen type fiitting. I believe it takes a 5/16 inch allen wrench to fit it.Insert proper size allen wrench and turn it manually back and forth. It sounds to me like you have something in there that that is not allowing it to turn. By using the allen wrench to turn impeller you should be ably to free it up.Sometimes it helps to run very hot water thru it as you are trying to frree it up. If you can get it turning freely with wrench remove wrench and turn disposal on. If it still is not free try above procedure again. If it trys to start and stops buzzimg look closely at bottom of disposal there will be a small red button. This is a reset switch. Push it in and continue trying to free blockage. Hope this helps you. Thanks

Do you hear a humming sound when you turn it on? If so, you have a clogged disposal. Check on the bottom for the allen wrench location recessed in the middle of the disposal. Insert the proper size allen wrench and you'll be able to rotate the motor back and forth (sometimes difficult at first) and eventually loosen the clog and free up the motor. If you're able to move the shaft/motor easily in the beginning and it still doesn't work you may have a defective disposal. If you want to check more thoroughly you'll need to check to see if you have power at the disposal when you turn on the switch. Use a electrical tester that you can buy at any home improvement store to see if you have power at the disposal. If so, and the motor turns easily when you use your allen wrench, you have a defective disposal and it needs replacement.

Hi,

Check the reset button...

Here is a tip that I wrote that will help you to figure out what is going on with your garbage disposal and why it is not working.

Garbage Disposal Clogged or Jammed

heatman101

sound's like you have a problem with your drain pipe's. it is not normal for water to come back up.check the allen key bolt, located on the bottom of unit .insert allen wrench /key,and turn in a clock wise&counter clockwise motion to see if disposal is jammed.you also might consider some drain opener before it get's worse

Your disposal is stuck. Sounds like something either fell in it, or perhaps a bone got inadvertantly tossed in. Do you own an allen wrench set? The garbage disposal did originally come with one, but it usually gets lost. The one that came with it will look like two hockey stick stuck together. In any event, you need one for the fix. There is a hole on the bottom of the disposal, directly in the center. Find the correct size allen wrench and place in this hole. Twist clockwise and counter clockwise until it is free. Once this is done, you most likely will need to hit the reset button on the bottom. Good luck!