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Just opened up a new HP PHotosmart Plus B210a - Got the wireless to work. It prints. Copies OK. Can't for the life of me figure out how to get it to scan. I click on Scan -- Touch Computer - get a warning sound and an error message: Start from computer - Make sure the printer installed properly, and then start the scan job with the computer." Can't find anywhere on the computer to connect to the scanner - no HP folder anywhere, not in either Library, not in my documents...

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First you need to make sure the driver for the scanner is installed by going into the device manager and seeing if it has a question mark next to it. If there is you need drivers. Also look under scanners and cameras in the control panel and see if it's showing up there. What operating system are you running? You may have to go to HP's web site to download the correct drivers for your OS.

Posted on May 28, 2011

  • Marc Laprise
    Marc Laprise May 28, 2011

    Also you may have to use the windows scanning utility to scan stuff into your computer depending on the age of your OS and printer.

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