Question about Toshiba Portege M800 Notebook

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The dvd driver doesn't work. I downloaded it again and still doesn't work. I downloaded finalmedia player but it doesn't work properly either. It doesn't give me subtitle options in one dvd movie and it doesn't recognize most others.

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Did you check your DVD player program setting?
What about DVD region setting for? (If you use non-us DVD like PAL.)

Posted on May 28, 2011

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First open the "Device Manager" to check for any error messages related to the device and click on "Start" and select "Control Panel" .

Now double-click on the "System" icon then click on the "Hardware" tab and click the "Device Manager" button. A new window appears, and displays whether the device is working properly. If there are any errors, click the "Troubleshoot" button and follow the given onscreen instructions.

Check the DVD that you are trying to use to and ensure that it is free of dirt and scratches and the proper format compatible with your drive.

Now uninstall any drivers that may be on your computer from previous DVD drives.

Now download the latest driver updates for your DVD drive model from Lenovo website & install it.

Also check on Toshiba website that your machine has the minimum requirements to operate the drive.

Now restart your computer & check your DVD drive.
I hope issue has been resolved.


If the same problem is still occurring, get the reliable technical assistance at http://www.vtechsquad.com/toshiba-support/ for troubleshoot all kind of Toshiba laptop and desktop problems.

Posted on Sep 20, 2012

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how long have you been using this player? I suspect the laser (lens) of the player. I think the laser (lens) is weak that's why it is not playing DVD properly.
To confirm if actually its a laser problem, insert an Audio CD into the player and see if will play. If it plays, then obviously, your laser (lens) is weak. But if it doesn't play Audio CD.
Get a lens cleaner, use it to clean the lens. If that doesn't solve the problem, get a screw driver, open the player's cover so that you can gain access to the lens, use a cotton board to clean the surface of the lens. This should clean dust or dirt that might be on the lens.
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Hello
There are three possibilities for this trouble with this DVD player. The first one is imprper loading function due to loading motor or loading belt trouble. If loading motor is weak [that is its pulling power has gone low] the tray will not close properly into the mechanism, and will not touch the load sensor switch fitted inside the mechanism. If this happens, the main system control IC will detect improper loading and will turn the tray out again to load it properly. Just try to close it without a disc inside the tray, and check whether it closes well. If it does so, or the trouble repeats, change the loading belt first. In most cases, this will retify this type of trouble.
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Hi lou_59,

Welcome to FixYa! How are you doing?

Are you trying to play DVD using Windows Media Player?


Download and install VLC Media Player, it is a Free Multimedia Player Software capable of reading most video and audio formats.


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Hope that helps. Thank you for using FixYa.

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