Question about Umax Astra 3400 Flatbed Scanner
Hi, I have a Umax Astra 3400 Scanner. I downloaded the disk that comes with the scanner already. When I plugged in the scanner to the computer, the scanner test keeps failing. Please help.
Did ou do a clean download and install ( meaning did you turn off all running programs including your virus.firewall software while downloading and installing)? If you did not the file may be corrupted.
You will need to turn off and unplug the scanner
Uninstall what is there
Start over with a Clean download and install ( Be absolutely sure you are downloading the correct driver for your scanner and Op sys.)
Also go to toolbar>tools>internet options>general tab> and delete your cookies before you download.
This should do it, if it does not, please let me know.
Posted on Aug 16, 2008
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