Question about HP LaserJet 1012 Printer

1 Answer

I've had my printer for two years and it's always worked fine. Suddenly, it won't print documents. I've tried every normal troubleshooting step including power cycling the printer, unplugging the USB cord, uninstalling and reinstalling both the printer and the port. The printer works fine and prints a test page. Printer still will not print (it's a local printer only).

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  • Bruce Hyman May 30, 2011

    I've uninstalled and reinstalled the printer. I get no error messages. I've uninstalled and reinstalled the printer port, still not working.

  • Bruce Hyman May 30, 2011

    HP 1012

  • Bruce Hyman May 31, 2011

    Stopped the print server in services.msc, then restarted it. Rebooted computer. No change.

    Here is the summary of all the steps I've taken so far with no change:

    1. Power cycled the printer
    2. Unplugged the USB and checked its connection to the computer. Windows finds the USB connection just fine.
    3. Checked devise manager and there's no error message. Devise is "ready to print"
    4. Uninstalled the printer from Windows and reinstalled it.
    5. Uninstalled the printer port (LPT 1) and reinstalled it.
    6. Printed a self-test from the printer itself- printed fine.
    7. Not able to print any document, including Wordpad. Could not print from a DOS prompt.
    8. In services.msc disabled the print spooler, then reenabled it. No change.

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  • HP Master
  • 3,530 Answers

Welcome to Fixya

Try to reinstall the driver/software of the printer. If possible, please provide me the error message that you are getting on your computer. Try to install the printer with other computer as part of the test. Let us if you can print using other computer.

Please let me know the result of the test.

Thank you for using Fixya!

Posted on May 28, 2011

  • 1 more comment 
  • Jose Cada
    Jose Cada May 30, 2011

    try to restart the print spooler service. Press start menu then type in at the start search bar services.msc. look under the list for PRINT SPOOLER service and double click on that. press STOP then wait for 5 secs. Press START then close the window and restart the computer. Test the issue again. Please provide me the model of your printer.

  • Jose Cada
    Jose Cada May 31, 2011

    could you try to install the computer to a different computer and see if you will be getting the same issue. We have two issue here its either the computer is not responding to the users request or the printer itself is not responding to users request.

  • Jose Cada
    Jose Cada May 31, 2011

    Sorry install the printer to a different computer and check if you will get the same problem.

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