Question about Dell Latitude E6510 Laptop

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Brand new dell latitude e6510. been using it with no problem for a week. now when I tirn on none of the keys respond except for the button mouse in the middle of the keyboard. can't close open windows, can't get any key or function to work. it's frozen. rebooting doesn't help. a blue lock icon with a 9 inside is illuminated on top of the keyboard beneath the screen. did I accidentally lock it? how do I unlock so keys will respond?

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Hi there,
I would take it and let warranty take care of your problem.They may have to give a new laptop.I have neve heard of this.Maybe you should call tech support and I'm sure they can help you.Thank You for choosing FixYa .com.

Posted on May 28, 2011

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Call Dell open a ticket and ship it back to them. Could be many things. Was anything spilled on the laptop or was the laptop violently jarred or dropped?

Posted on May 28, 2011

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