Question about Lexmark X6170 All-In-One InkJet Printer

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Missing cartridge for the lexmark z1420

I have bought compatible cartridges for this printer but it states that a cartridges are missing. On checking the HP site I find that the printer is programmed to reject alternative cartridges. Is this correct? How do I overcome this?

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Solution #1 doesn't make sense - "rest the ink" what's that about? I can find nothing in the Lexmark driver software that allows a cartridge to be refilled and reused or any other brand. Lexmark is ripping off consumers. And, melthomas, what's with the HP site got to do with Lexmark?

Posted on Nov 20, 2008

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Try resetting the ink settings on the printer's program. I use compatable cartidges all the time in my lexmark no problems, as long as i always rest the ink before i start a new one. Try a good clean too. Why are you contacting hp site if your printer is a lexmark. You need the lexmark site. I thought your printer issue is with a lexmark z1420

Posted on Oct 28, 2008

  • Ellen Lerner
    Ellen Lerner Sep 14, 2011

    How do you reset the ink settings for your z1420? I see now way to do this. If I go into preference and into supply level.. it always says there is no information available.



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The cartridges may not be seated properly in the carrier or just needs cleaning. Remove the cartridges from the printer. Close the cover of the printer. Unplug the printer from the power source and leave it unplug for now. Here's a link to the Lexmark website to guide you on how to manually clean the nozzles of the cartridges. . On the page, there are also other instructions on how to maintain the cartridges using the Lexmark software but that's applicable once you have resolved the alignment problem. Plug the printer back to the power source. Once printer's ready, re-insert the cartridges.

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Where can i buy ink cartridges

You can always get them from Lexmark:

Lexmark Z1420 Supplies

Or any number of places online:

Then there's always Staples, Best Buy, Office Max, Wal-Mart, etc.

Thanks for using Fixya.

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Are you trying to print potographs? If so, then you would need the #32 cartridge and the color cartridge together in the priter.

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On step1 - "Choose your printer type", select "All in one"
On step 2 - "Choose your printer model" select "Lexmark x5410"
On step 3 - see the list of compatible cartridges.

If you bought the cartridges from the store see if they will replace it for you. If that doesn't work try calling Lexmark customer support.
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