Question about Cell Phones

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Hi my samsung sch r631 doesn't work properly the touch screen doesn't spear to allow me to do anything it let's me swipe to go to the next screen but then doesn't do anything , in the upper corner it shows fn and then there's this lock icon but I can't get it to unlock or work properly I don't know what to domso I guess it's partially locked when someone texts me it appears that inhave more ability to use like responding yo their texts Incan do ??? But then when not in use for a few moments it's back to locked ???? Please do u know que passa ???

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Welcome to Fixya

Try to restore the phone back to factory state. This isually happen when the firmware of the phone hangs up. Please see procedure below:

  1. From the home screen, touch Menu
  2. Ttouch Settings
  3. Touch Phone Settings
  4. Touch Security
  5. Eenter the Lock code and touch OK, default lock code is usually the last 4 digits of your phone number
  6. Touch Reset Settings
  7. Touch Yes to confirm resetting the handset to the factory default settings
Thank you for using Fixya!

If you need further help, reach me via phone at

Posted on May 28, 2011


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I just need to warn you that doing a hard reset will erase all your save files and application on your phone. It will be back to factory default settings.
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BUT FIRST.......................Look up in your phone manual for the code for your phone.
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Steve B

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