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Windows XP fails to recognize a USB Device explaining that the device is malfunctioning. My Canon Pixma MP500 will not print although it starts and appears to function properly. I have downloaded and reinstalled the drivers and have rebooted my computer without success.

BayviewBill May 29, 2011

I know my printer is functioning properly as I scanned a document and copied it to paper. As you point out the problem is in the communications between the printer and the computer. I do not have another cable to test as you suggest. I will try to get a new one tomorrow (when the stores are open) or have the existing one tested. Until that is done, do you have any other suggestions?

1 Answer

Rofel Lantican

Master 2,632 Answers
Posted on May 28, 2011

Rofel Lantican

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Joined: Jul 20, 2010

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Hi,

Welcome to Fixya. If you have an error detected by XP that the Device is malfunctioning and you already install the drivers, You can try to use a different cable so that we can check if the problem is the cable that is connecting the computer and the printer. If all else fails after changing the cable then most likely that there is a problem with the printer. The printer will start because it can still received power however the problem here is the communication between the 2 devices. Usually cable can cause a problem with communication between the computer and the device.

If you have questions please let me know. Thanks for using Fixya.

Rofel Lantican May 29, 2011

Let us check first if you will have the same problem or error using a different cable.

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