Question about Canon Office Equipment & Supplies

1 Answer

Windows XP fails to recognize a USB Device explaining that the device is malfunctioning. My Canon Pixma MP500 will not print although it starts and appears to function properly. I have downloaded and reinstalled the drivers and have rebooted my computer without success.

Posted by on

  • BayviewBill May 29, 2011

    I know my printer is functioning properly as I scanned a document and copied it to paper. As you point out the problem is in the communications between the printer and the computer. I do not have another cable to test as you suggest. I will try to get a new one tomorrow (when the stores are open) or have the existing one tested. Until that is done, do you have any other suggestions?



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 2,632 Answers


Welcome to Fixya. If you have an error detected by XP that the Device is malfunctioning and you already install the drivers, You can try to use a different cable so that we can check if the problem is the cable that is connecting the computer and the printer. If all else fails after changing the cable then most likely that there is a problem with the printer. The printer will start because it can still received power however the problem here is the communication between the 2 devices. Usually cable can cause a problem with communication between the computer and the device.

If you have questions please let me know. Thanks for using Fixya.

Posted on May 28, 2011

  • Rofel Lantican
    Rofel Lantican May 29, 2011

    Let us check first if you will have the same problem or error using a different cable.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

When I try to print to Canon Pixma MP500, I keep getting a message that says "USB Device malfunctioned." I've reconnected the cable to the printer and the printer to various USB ports on my...

Try to renew you software for your system here:

Select the newest software and download and install it.
Remember to select the windows you are running.

It sometimes help to renew the software as canon always try to make
the software better.

Hope this will help you.

Mar 19, 2011 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

My two home computers suddenly don't recognize my printer "Canon Pixma MP500". I can still make copies, so the device works. I've checked the USB-connection but this doesn't solve the...

Had the exact same problem. Unplugged printer from power and let it sit for a minute. Also went into the printer menu and reset all printer settings. Plugged it back in and it started to work again. I think it maybe static shocking the system. Going to go buy a static mat. Hope this helps.

Jan 06, 2011 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

I lost my cd for pixma mp500 and want to be able to scan. I can print docs but not scan

the reason for this is the windows xp or vista operating environment, installed basic legacy support for your device. allowing only normal level functions. higher level functions require the software's api calls to be installed threw their software. you can get them at

the above url will take you to the download page after you select from the drop down list your operating system.
Good luck. and thanks for using fixya

Oct 01, 2009 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

Windows XP SP3 will not recognize the printer is connected.

It could be the cable, but most likly it is a damaged driver. try uninstalling the printer and all the drivers then reboot and resinstall it. You could also run "sfc /scannow" to see if any system files are damaged.

Jul 11, 2009 | Canon PIXMA MP240 All-In-One InkJet...

2 Answers

Usb not recognized , malfunctioned.

you need to reinstall printer driver .
"USB NOT RECOGNIZED" error come when windows cant to find driver of a new device .

Apr 27, 2009 | Office Equipment & Supplies

1 Answer

MP150 Printer Not Recognized

Turn off CPU, Unplug Power cable, And all usb devices, let it sit for about 20mins. Plug it all back in. Turn on the CPU! Also make sure if your device requires "DRIVERS" or if you have a CD download and install that before anything.

Jan 28, 2009 | Canon PIXMA MP150 All-In-One InkJet...

1 Answer

Canon PIXMA MP780

The problem is not the printer or the make of printer: The problem lies with the PC

Jul 06, 2008 | Canon PIXMA MP780 All-In-One InkJet...

2 Answers

Pixma MP500 will not print in black

Presumably you have just upgraded from XP to Vista. I think the old XP printer driver may still be in effect or Vista has given the printer a generic driver with no advanced properties. Have you tried completely removing the old driver, deleting the printer then installing the printer and new driver from scratch? Else try going to the printer device properties and update driver then direct the updater to the downloaded files.

Oct 08, 2007 | Canon Pixma MP500 All-In-One InkJet...

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

28 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

old marine
old marine

Level 3 Expert

2153 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides