Question about Refrigerators

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Hi, I have a GE Monogram side by side refrigerator. Like many others, the ice maker works but not the water dispenser. I changed the water filter, but didn't help. Did the blow drier thing to unfreeze pipes. Didn't work. Vacuumed all the coils. Completely defrosted overnight. Didn't work. Finally pulled the fridge out and found that when I depress the water dispenser, all the water is running out the back through an extra tubing. I'm assuming this is the defrost water tube? The tube empties onto a metal tray that has some depressions but doesn't hold much and their are electrical wires all around it. It was overflowing all this time and emptying into my basement through the hole that the copper water line is pulled up through. Ughh! Nice mess to clean up down there still. The metal tray is permanant- you can't remove it to empty the water. I had to keep soaking it up with rags. I have 2 questions: 1. Am I missing the defrost tray under the fridge, or is this it? 2. Why is the water for the dispenser running through this (defrost?) tube onto my floor, and how do I fix that? Any help would be so appreciated- single mom and I can't afford to call a repair man. :( Thanks.

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  • Annette Annette May 29, 2011

    i have a voltage meter now, but how do I use it to check the stolenoids? They are enclosed in the tubing. I don't see how to get a lose end anywhere to measure the voltage.


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Those cylindrical shaped things with wires connected to it are solenoids. Each one with different purpose. One should be for the ice maker, and the other one for the water. It's best to have an assistant depress the water dispenser while you look back there if the solenoid opens the water valve at the bottom rear of the refrigerator. If the solenoid is bad, you would have to replace the whole solenoid assembly. The part itself cost at least one hundred dollars to about 170 dollars. You may also find out the cause of the leak while someone press the dispenser as you observe whats going on at the bottom rear of the unit. Good luck

Posted on May 28, 2011

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  • Annette Annette May 28, 2011

    Thanks for your answer. The only water coming out from under the unit onto the floor comes from a plastic tube that's not connected to anything. There are no wires in it- just a plastic tube. It's not the freezer or water tube. Those are connected to the water valve.

  • Ronado Panaligan
    Ronado Panaligan May 28, 2011

    The most probable cause is a bad solenoid then. Those solenoids have high failure rate and can be damaged easily by power surges. Good luck. If you want to check the solenoid get you a cheap multimeter and check it for continuity. The resistance on those solenoids are usually around a few hundreds (I have check some at 150 ohms). If it was bad you would get infinite resistance or open winding meaning electrcity will no longer flow through it. I have lowered the cost of repairs by rigging up solenoids from other units but it is a daunting task where I have to alter a lot of things so it will work. Some appliance shops may sell you a used one for a fraction of the cost. good luck those solenoids are almost impossible to repair for they have hair thin enamel wires.

  • Annette Annette May 28, 2011

    Bummer. If the problem is the stelonoid, would the ice maker line still work? How is it routing the water through the drain tube now. Wasn't doing it earlier when i first started working on this problem. Also, am I missing the defrost tray, or is the metal tray it? Just doesn't seem like there is anywhere for much to drain into.
    Sorry abouy all the questions. I know nothing when it comes to refrigerators.


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