Question about Christian Dior (6.76oz/200ml)

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Hi, I got Dior Jadore gift set for Christmas, and started to use perfumes just few weeks ago - Used few times, and sprayer is not working properly anymore... I went to Dior till in Debenhams shop in Blanchardstown shopping centre, Dublin (where this gift set was bought), and asked for advice in there. As I do not have receipt, they can't help me, gave only DIOR customer service phone... Can this bottle spray be fixed?

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I have found that a simple phone call can do wonders! Companies rely on their reputation to both build existing business as well as gain new customers, so in most cases customer service and satisfaction are their highest priorities.

I highly suggest you use the number provided and place a phone call rather than send an e-mail (however, FYI their website is http://www.dior.com/file/prehome_new/index.html). I assume the number they gave you is to Dior J'Adore. Simply explain what happened/your concerns (it wouldn't hurt to say something like "I am a big fan of your line and have never had this problem before.") and offer a solution (i.e., go to a local merchant and simply get a replacement). Companies are more receptive if you already have a solution in mind rather than just calling to complain and vent. And no matter how rude the person on the other end of the phone is, maintain your composure and be abrupt but polite. If the person is not willing to help you (even if they say they are sorry but there is just nothing they can do), ask to speak to the manager/supervisor. ALWAYS get the name (first and last) of the person you are speaking with and make a note of it. If the manager/supervisor does not assist you to your satisfaction then keep moving up the chain.

If, after all of your efforts, they still say "no," then repeat the names of the people you spoke with, thank them for their time, and advise them you are going to register a complaint with the Better Business Bureau (or whatever version you have in your country). I'm pretty confident that they would rather "eat" the cost of replacing a gift-sized perfume bottle than having a formal complaint lodged.

Good luck and happy shopping!

Posted on Jun 24, 2011

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