wow a model stated, but NO OS , sad. why post with NO OS?
CIRCA 2007 (carbon dated by me)
NO MEDIA Stated just DVD (nuttn)
windows VISTA 32, that it? many were that year, 2010 or older
please tell the poster why anyone on earth warranties any 7 year old computer? must be wild men with cash to spend, ? endless?
who does that, or did you buy a service contract, from someone?
a service contract is not a warranty from HP not at all.
the DVD drive has name remove the drive read the label there.
post it and we can tell you what it can do an can not.
or ask HP that, we are not HP.
must BE XP after all only XP messes up DVD and many other things and needs, XP reg hot patches, sure.
why not upgrade this XP trash PC.
never ever RUN XP now, its a virus magnet, to you read the news
on COUNTERATTACKS, last 3 months on XP???? sad no?
or is this VISTA, it to has problems but IIRC DVDs work in VISTA OK. VISTA to must be fully updated from MS, (they shut down updates to vista last month( but there is one more patch from MS and is kEY to your survival with VISTA, ask HP or MS for it now)
as you can see DAY 1 this PC had 5 optical drive options with the limits clearly stated on page 3 here
not the massive NO's on the the first one, cheap one...!!!!
here is the key to testing DVD, unstated by you what you did.
1: MAKE SURE THE DVD DRIVE DOES WHAT YOU WANT.
THE drive needs a patch from HP to read some movies
we remove the drive read the label then read HPs spec on what you have.
2; You never once told what DVD is in you hand..
a movie from the store on DVD or on BlueRay.
a DVD install disk
A DVD you made on other PC say burned to DVD-R media some home movies, say MP4s whata?
or what I can make or buy 100 of other forumated DVD in vast ways. some work other dont for vast reasons.
tell me one reason, one disk, tell what the disk is.
like DVD from store, with Gone with the wind on it,or WIZ of OZ.
3: then we go to HP.com and load all drivers seen on there site
for you PC (only) and your unstated OS, , yes they must match.
if your media is ok (do not use DVD recorded disk now, as a test)
and the Drive is DVD drive, the label on it is clear as day.?
and the OS is still HP loaded and not infected or erased using some Microsoft disk then, load all the missing drivers see above.
and it will work, , if not the DVD drive is bad.
next time POST OS.
and tell which of the 6 optical drives you have,
some folks even put in other drives here, if you bought it used
it can be vast other drives here,
once we know that, we can get it to work, only if its still good.
after 10 years, many now are filthy optics or weak laser diode.