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HP Photosmart C6380 'Printhead Problem.' I have recently replaced my printer with new non-genuine ink cartridges (however was assured that they had the 'chip'.) My printer is now displaying "Printhead problem: remove all cartridges. Next lift grey latch and remove Printhead. Then re-install Printhead and cartridges.' I have done this several times and done a partial reset. This message still appears though. Also, my printer appears to be offline when i check the status on my computer. Any ideas??

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  • Master
  • 604 Answers

Plug your computer into the printer and download new drivers

Posted on May 06, 2017

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6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
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Posted on Jan 02, 2017

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efs_perpends
  • 1996 Answers

SOURCE: HP Photosmart C6380 says scan from computer?

This means you should open the HP software, whatever your version is called, and start the scan from your desktop instead of pushing buttons on the printer console.
Go to Start>All Programs>HP Solution Center.
See also articles here.
If you don't have the HP software installed, and you're using vista, see here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Aug 20, 2009

mikegbali
  • 324 Answers

SOURCE: Printer offline.

Hello,

If the computer is showing you printer offline, then its either the printer cable is faulty or the USB port, so can you change the cable and try a different port?

Posted on Oct 01, 2009

cq92
  • 184 Answers

SOURCE: Problem for HP Photosmart C6380 All-In-One InkJet

It's probably telling you it is out of ink.
The ink system can fail if the cartridges in the product are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented.

Here's the HP page that details the solutions for this problem:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&lc=en&dlc=en&product=3560280

Posted on Oct 26, 2009

  • 111 Answers

SOURCE: HP Photosmart 2575 printer - ink cartridge problem

Is this a Hp cartridge or a cheaper brand?
I got this error myself too with cheaper cartridges.
You cal solvo this error by buying the original Hp cartridges

Posted on Apr 13, 2010

  • 73 Answers

SOURCE: My Photosmart C6380 printer display

Hi There,

Please follow the below link :

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&lc=en&dlc=en&product=3560280&tmp_track_link=ot_search#N48


Hope this resolves your issue

Thanks
Enjoy and Cheers !!!!

Please take time to vote for me if this solution resolves your issue..

Posted on Nov 01, 2010

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Error code 0x610000f6.. would this be related to refiled cartridges


Hi paschal karl

The error code you are seeing may or may not have to do with the cartridges being refilled.

Here's the thing, yes, you can refill your cartridges or use re manufactured cartridges, but you may run into problems.
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. re manufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
  • Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
  • 70% of refilled cartridges had some form of reliability problem
Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on re manufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference. -Source
Most people think, 'well of course that is what HP or an HP representative would say', but I have done some research and found that many others have too. Here is a perfect example of somebody who does not work for HP in any way and basically is a customer advocate (in my opinion) ;Should you refill your printer's ink cartridges? HP says no (of course) By Matthew Murray
I found the above article interesting and genuine.

To summarize, again, yes you can refill the cartridges. The printer is not programmed to reject them. Sometimes the cartridges will not work and of course because they are non HP, HP would not be able to do anything to help. HP cartridges have a 2 year manufacture warranty;Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, this may give you comfort knowing HP stand behind their product.

Perhaps you will find the following document helpful:
HP Printers Problem with Printhead Printer Failure Ink System Failure or...

I hope this helps.
I work on behalf of HP.

Jun 23, 2015 | HP Photosmart 7520 All-in-One Color Inkjet...

2 Answers

Print cartridges would not move to center when opening lid so that ink could be replaced


There could be a paper jam in the printer head clearning system. If the head cleaning system is not completing the cleaning motion cycle the carriage will not move the catridge to the centre.

Dec 15, 2014 | HP Photosmart Premium C309A All-In-One...

1 Answer

Photosmart 7510 cq877a issue is with the ink cartridge. Spoke with hp and said its a hardware problem. Any way to fix it?


Regarding the Photosmart 7500 printer issue (i.e. HP 564 cartridge errors, or similar) which is preventing printing to your printer....let's run thru a full checklist to ensure you cover all variables which could be causing the issue:

CAUTION: the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors and permanent PRINTHEAD damage since many have incompatible ink formulations (see Buyers Laboratory, BLI, Printer Test Report dated Jan 2014). Original/genuine ink cartridges is only suggested!

1) For refilled or remanufactured ink cartridges which do not have a new chip installed, if you received an "Unauthorized ink", "non-HP ink", "counterfeit ink" or similar message, you can simply ignore/dismiss these messages by pressing 'OK' once for each cartridge, so that the printer resumes its normal operation. If you do not have the full printer driver version installed it is possible that you may not be able to see the cartridge error bypass option - you may need to install the complete printer driver version for your computer's operating system. Receiving these kinds of ongoing alert messages is COMPLETELY NORMAL when using refilled ink cartridges. Refer to NOTE 2 below for more information. Refilling the ink cartridges does not include reprogramming of the ink cartridges, so this will not be a factor: http://inkjet411.com/?page_id=1407

2) Remove ink cartridge and inspect cartridge's smart chip surface (i.e. gold contacts) - check for scratches or ink residue. See pictures of cartridge chips at following link for reference (see 'Abnormal Cartridge Errors'): http://inkjet411.com/?page_id=1925
- Replace cartridge if suspected damaged.

3) Perform Tap 41 PRINTHEAD Health Diagnostics Test (menu access varies by printer model, refer to HP printer diagnostics document, page 45, to view normal display messages, http://inkjet411.com/?page_id=1813 )

1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons - screen should display "Enter Special Key Combo"
4. Press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41' is displayed.
8. Select Ok. The test page prints. If not, repeat steps 2-7 and enter 'code = 43', select Ok.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (as available). It is suggested to perform the 'Printer Reset' procedure below to rule out printer firmware related problem.
a. If Step 2. does not allow service menu access, then press the 'Return' and 'Home' keys simultaneously so the Engineering Menu is displayed [or depress the 'Return' button four (4) times]
b. Select Service Menu. Use arrow keys to advance to the Special Reports Menu. Select OK. Perform steps 6-9.

NOTE: The Tap 10 extended self-test print may also be initiated via 'code = 10' (use to verify ink nozzle/jetting performance for each color).

* Failure of the PRINTHEAD has nothing to do with refilled ink cartridges; the PRINTHEAD assembly is a separate electronic unit in which the cartridges plug into and feed ink into. Refer to NOTE below.

4.a.) It is possible that your ink cartridge may have been manufactured before Sept 2010 and is now incompatible with the newer line of HP Photosmart and Deskjet printer models. If this is the case then you will need to obtain a new ink cartridge manufactured after September 2010 (all cartridges at retail should now be >July 2012). Inspect cartridge bottom for 'date stamp' - see picture at the following link: http://inkjet411.com/?page_id=1925

4.b.) Replace ink cartridge with a new HP original ink cartridge to completely rule out the ink cartridge as the cause of failure.

5) To rule out printer/cartridge connectivity (assembly interface/connection) issues please ensure you have followed all steps on the Inkjet411 support page - this includes PRINTHEAD removal and thorough cleaning of the electrical surfaces on the PRINTHEAD and on the CARRIAGE ASSEMBLY: http://inkjet411.com/?page_id=1451

a. Remove all 4/5 ink cartridges, then remove the internal PRINTHEAD and thoroughly clean rear electrical contacts and carriage electrical contacts. Inspect ink foam ports to see if they are 'wet with ink'...this will confirm whether ink is being pulled into the PRINTHEAD or not. If the ink foam ports are completely dry (no significant amount of ink present when blotted with a paper towel, etc.), then the PRINTHEAD is likely considered too dry to support proper ink flow and subsequent printing operations. Refer to PRINTHEAD removal process at HP.com (link down below) or at the following Inkjet411 link to provide general guidance: http://inkjet411.com/?page_id=1451

6) If after thorough electrical contact cleaning the problem persists, you may need to replace the PRINTHEAD ASSEMBLY (i.e. get from HP or Amazon), however, as a last ditch effort, you might want to perform a hot water flush on the PRINTHEAD: http://inkjet411.com/?page_id=2412

a. Remove all ink cartridges from the printer.
b. Remove the printhead - in most cases you will need to pull up on the lever at right side of carriage assembly to unlock the printhead. Lift printhead straight up to remove.
c. Over a sink, run warm tap water directly into the 4 (or 5) ink ports for approximately 2 minutes - this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom.
d. Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry.
e. Install the printhead into the printer. You may observe a "Replace Printhead message" so you will need to cycle printer power by turning printer off and then on to clear the error.
f. Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt.
g. If permissible, activate the 'Clean Printhead'. This can be done from the printer's control panel or software printer driver (for example, by selecting 'Tools' - 'Clean Printhead', or similar).
h. If you have reached this point of the troubleshooting and all the previous troubleshooting steps did not work, then the printhead is likely damaged or at end of life* and may need to be replaced.

NOTE: On some HP printer models it may be difficult to remove the PRINTHEAD assembly, consult your User's Guide for specific instructions.

7) If this does not remedy the problem, then you may have a defective PRINTHEAD in the printer (worst case scenario), unrelated to the refilled cartridges.

8) On the other hand, if you observe missing colors or poor image quality then air may have been accidentally ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you will have to run the "Clean Printhead" procedure 1-2 times to recover the ink system, or perform a hot water flush of the PRINTHEAD assembly (takes about 10 minutes). Watch the video on our support page which describes some of the common issues you may encounter. This type of problem is common and completely recoverable.
http://inkjet411.com/?page_id=1407

-Thank you

Nov 24, 2013 | Office Equipment & Supplies

1 Answer

Our printer is a hp 7200 ,refil ink cartridges, and because we didn't use hp ink all printing is shut down, can you help? Thank you ****


Unfortunately there is no work around for this.
All HP printers requires genuine HP ink cartridges,also refills are not allowed.
HP ink cartridges has a mechanism only compatible with HP printers that sends a signal to the machine when a non HP ink cartridge is used. I highly suggest you use a genuine HP ink cartridge, there is also a high chance if that your printhead or printing mechanism might be damaged.
Check for ink leaks right away, also make sure to clean the printhead with lint free cloth and use bottled water only. Make sure not to touch the electrical contacts found on the bottom of the print head.

Jun 25, 2011 | Office Equipment & Supplies

1 Answer

Is there a replacement printhead for pigmented ink for hp photosmart premium series c309?


A list of available ink cartridges can be found here.

See a demo here on to replace a cartridge or for information on cartridge compatibility.

If you have a problem with the printhead, I suggest you try following the cleaning instructions available in the User Guide. Refer to page 212 of the pdf file here.

If this does not resolve your problem you may need to contact HP directly or an authorized repair center to order a new printhead.

Jan 15, 2011 | HP Photosmart Premium C309A All-In-One...

1 Answer

HP C7280 Printer not priting wirelessly.


Solution Replace the indicated ink cartridge(s), or press OK on the control panel to continue. HP recommends the use of genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage due to the use of non-HP ink will not be covered under warranty. Follow these steps to replace the depleted HP ink cartridge(s). Step one: Replace the indicated cartridge(s)
  1. Make sure the HP All-in-One is turned on.
    NOTE: The Attention light blinks when the product is turned on.
  2. Open the access door by lifting from the front center of the HP All-in-One, until the door locks into place. Figure 1: Opening the access door c01079714.jpg
  3. Squeeze the bottom of the latch below the ink cartridge to replace, and then lift the latch.
    • To replace the black ink cartridge, lift the latch on the far left.
    • To replace one of the five color ink cartridges, such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center area.
    Figure 2: Lifting the latch c01079715.jpg 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
  4. Pull the ink cartridge towards you out of its slot to remove it. Figure 3: Removing the ink cartridge c01079716.jpg
  5. Remove the new ink cartridge from its packaging.
  6. Holding the new ink cartridge by the handle, push the ink cartridge into the empty slot. Match the color and pattern of the ink cartridge to the color and pattern on the print carriage. Figure 4: Inserting the new cartridge c01079717.jpg
  7. Close the latch, and make sure it is secure. c01079718.jpg
  8. Close the access door. Figure 5: Closing the access door c01079719.jpg
Step two: Align the new ink cartridge(s)
  1. Make sure paper is loaded in the input tray, and then press the OK button. The HP All-in-One prints the alignment page, aligns the printhead, and initializes the ink cartridges. This takes approximately 5 minutes. CAUTION: Do not disconnect or turn off the HP All-in-One during this time. You may hear the HP All-in-One making noises.
  2. Check the display for status, and then press the OK button. Recycle or discard the alignment page.
Cause The original HP ink in the indicated ink cartridge(s) has been depleted.

May 24, 2009 | HP Photosmart C7280 Laser Printer

3 Answers

How to use non HP ink cartridges


only the non hp cartridges which have written the compatibility on it can use with the printer. make sure it has the model number written on the non hp cartridge.

Dec 20, 2008 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Cannot print with new ink cartridge


Sounds like a non genuine, aftermarket ink that is dodgy.

if not ensure it is indicating the same colour that you replaced

Dec 12, 2008 | HP Photosmart C6280 Printer

1 Answer

HP Officejet d145 print head problem


Did you replace the PRINTHEAD, or did you replace the INK CARTRIDGE? They are not the same on the D145.

Good chance that you may have replaced the ink cartridge, not the magenta PRINTHEAD which sits under the ink cartridge.

PS - in my experience, non-HP ink cartridges clog up HP printers with separate printhead mechanisms... any possibility here?

Good luck!

Jul 26, 2008 | HP OfficeJet d145 InkJet Printer

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