When I switch on the unit a get a picture of the unit on the left side and a red circle with a white out cross. This happens every time I switch on. I did contact Tom Tom and they sent me some instructions but didn't work. I have tried re-settting unit and no change.
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i suggest to try a soft reset first.
search for reset
select your device
do as told
when this is not enough search in tomtom for start up and read wht to do.
This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you update.
Ah, another case of the Red X. No worries, it can be fixed. Most likely your connection was interrupted during an installation or removal of software features. Follow this guide to get your TomTom back up and running.