Trying to reset fax to new number keeps telling me press star 9 star to rx whtas rx please

receiving your fax is set up to be on that setting try resetting

Press Fax then Menu. You should see Fax Settings across the top row. Use the left/right arrows to select Memory Reference and press OK. Again use the left/right arrows to select Print Document and press OK. Select the transaction (RX) number of the fax you want to print (received faxes start at 5001) and press OK. Then choose whether you want the first page or the entire fax (yes to first page only or no for the entire fax) and press OK. To print additional faxes repeat from the Select RX number. Print the Memory List to find out which fax is which (from the list that you see under Print Document.

Then you can delete these by selecting Delete Document instead of Print Document in the above directions. Then press OK followed by Yes or No for deleting the document.

Finally press Stop/Reset to leave the menu.

I hope this helps.

Cindy Wells

check the on hook button hasnt been accidently pressed as it is looking to hook up to an extension phone exchange line

As a first thing to try, with most faxes that send but do not receive, it's usually down to a glitch.

Try shutting the bizhub down fully, then unplugging it physically from the power source for at least 30 seconds. Plug it back in and turn the unit back on, then have someone try and send you a fax.

If this does not remedy your problem, please indicate with a follow-up comment.

To get into maintainance menu:
Power off (remove cord).
Power on while pressing Menu/Enter Button.
Keep button pressed until boot process is finished.
Press 9 to get into maintainance
9 1 1 = print out configuration list
9 9  exit

If you find a way to reset the drum unit counter please post here.

In many cases the counter seems to shut off the machine although the drum unit is still fine.

Well, maybe they just want to sell new drum units.

try a different line out of wall or have your phone provider check the line

I always setup my faxes with FAXONLY mode,I set the incomming ring to "on "and ring count to "7".
And check wat is your remote rx number-with that number you can dail it and it will go to fax automaticly.

sir,

You can only receive a fax by pressing *9* from the extension phone which is connected to the fax machine.*9* is an universal code. for more u can read up your user guide.

Move up the plastic on the right side of the fax below the numbers, push Data Registration once below the number 21 then press Set on the front side of your Fax you w'll see on the screen of the fax USER SETTINGS press down arrows key below Space 4 times you w'll see then PRINTER SETTINGS then Set again you w'll see RX REDUCTION then down arrow key below Space on your right side of the fax press down 1 time you w'll see PAPER SIZE then Set again you w'll see LGL then press the down arrow key 3 times you w'll see LTR then Set again and whait 2 or 3 secons and you DONE

I found this on Canon's website.

Remote RX If the fax interrupts telephone conversations after the initial sixty seconds that it uses to monitor for fax signals, change the Remote RX ID number. The default Remote RX ID number is 25. See the folloing steps to change the Remote RX ID number.

1. Press the <FAX> button to enter the Fax menu.
   
   
2. Press the <Menu> button.
   
   
3. Press the left or right arrow to select [RX SETTINGS], then press <OK>.
   
   
4. Press the left or right arrow to select [REMOTE RX], then press <OK>.
   
   
5. Press the left or right arrow to select [ON] or [OFF], then press <OK>.
   
   Note: The default setting is [ON].
   
   1. If [Remote RX] is set to [ON], a window will appear displaying the current REMOTE RX ID.
      
   2. Use the left or right arrow to select the preferred ID value (from 00 through 99).
      
   3. Press <OK> to set the ID.
      
      
6. Press the <Fax> button to return to Fax standby mode.
   

If the fax continues to interrupt telephone conversations after the Remote RX ID number was changed, turn off Remote RX. The default setting from the factory is ON. See the folloing steps to turn off Remote RX.
1. Press the <Menu> button until [FAX SETTINGS] is displayed.
2. Use the [ ] or [ ] to select [RX SETTINGS] then press <OK>.
3. Use the [ ] or [ ] to select [REMOTE RX] then press <OK>.
4. Use the [ ] or [ ] to select [OFF] then press <OK>.
5. Press <Stop/Reset>.