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My laptop 'failed user logon' - Computers & Internet

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Need more information but if you have a disk boot from disk. If you have a backup or system Image go to the Bios and repair or restore from there.Also check in the bios your start up order and the the disk are enabled. you can use a differnt copy of the OS disk however must be same win 7 or vista and remove once window starts to load. Hopefully you have the disk and you have a system Image on your hard drive

Posted on May 28, 2011

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If your OS is Windows XP try the safe mode. Press F8 repeatedly during POST or after the computer starts, then choose safe mode. Log in to Admin account and go to control panel, user account. On the user account choose your account and remove the password. Restart you PC and it automatically log on to your account.

Posted on May 28, 2011

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Log in with safe mode and than do system restore.

Posted on May 28, 2011

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Posted on Jan 02, 2017

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SOURCE: Logon user profile cannot be loaded

Hello caroline,

This is a detailed solution that I've found on the web:

Start the PC and logon

1. Logon using another administrator account but if you do not have another administrator user, then go to step 2.

A) Select OPTION ONE or OPTION TWO.

2. Boot into Safe Mode.
NOTE: You may not need to enable the built-in Administrator account. If this was the only normal administrator account you had, then Safe Mode should automatically boot into the built-in Administrator account. See: How to Start Vista in Safe Mode

A) If Safe Mode did not boot into the built-in Administrator account, then enable the Built-in Administrator account. If it did , then go to step 2C.
NOTE: For how, see: How to Enable or Disable the Real Built-in Administrator Account in Vista

B) Logoff in Safe Mode, and then logon to the built-in Administrator account to logon with that account in Safe Mode.

C) Go to OPTION ONE or OPTION TWO.



OPTION ONE:
Fix the User Account Profile

1. Open the Start menu.

2. In the white line (Start Search) area, type regedit and press Enter.

3. If prompted, either click on Continue or enter the password for the Administrator account.

4. In regedit, go to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

5. In the left pane, look for the S-1-5..... folder (SID key) with the long number that has .bak at the end of the numbers.

NOTE:
A) In the right pane, look at the ProfileImagePath to verify that this is the user account profile that has the error.
B) You may have another S-1-5..... folder (SID key) above it with the exact same number without the .bak at the end of it.

6. For Two S-1-5..... folders (SID key) with the same Number -
NOTE: This is if you have two S-1-5..... folders (SID key) with the exact same numbers, but the second (below) one has the .bak at the end of the numbers.

A) In the left pane, right click on the first (top) S-1-5..... folder (SID key) that does not have .bak at the end of the numbers and click Rename.

repair.jpg

B) Add .bk to the end of the numbers.

repair_bk.jpg

C) In the left pane, right click on the second S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename.

D) Remove only .bak from the end of the numbers and press Enter.

E) Now go back and Rename the first one with .bk to .bak now at the end of the numbers and press Enter.



F) Go to step 8.

7. For Only One S-1-5..... Folder (SID key) with .bak -
NOTE: This is if you only have one S-1-5..... folder (SID key) for your user account with .bak at the end of the numbers.

A) In the left pane, right click on the S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename.

B) Remove only .bak at the end of the numbers and press Enter.

8. In the right pane of the one without .bak now, right click on RefCount and click on Modify.
NOTE: If you do not have RefCount, then right click on a empty space in the right pane and click New and DWORD (32 bit) Value, then type RefCount and press Enter. This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.

A) Type 0 (number) and click on OK.


9. In the right pane of the one without .bak now, right click on State and click on Modify. (See screenshot below step 10)
NOTE: This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.

A) Type 0 (number) and click on OK.

10. The registry will now look like this for the one without .bak now.

11. Close regedit.

12. Restart the computer.

13. See if you can logon now.




OPTION TWO:
Delete the User Account Profle
WARNING
You can do this option if you do not care about losing the user account and the contents in the user folders. Your programs will still be installed, but you will need to create new shortcuts for them afterwards.

1. Delete the User account profile that this error is for.
NOTE: See: How to Delete a User Account in Vista

2. Open the Start menu.

3. In the white line (Start Search) area, type regedit and press Enter.

4. If prompted by UAC, click on Continue.

5. In regedit, go to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

6. In the left pane, click on one of the S-1-5..... folders (SID key) with the long number in it.
NOTE: It may have .bak at the end of it.

A) In the right pane, look at the ProfileImagePath to see if this is the same user account that you deleted in step 1 above.

B) Repeat step 6 until you find the one that you deleted in step 1 above.
NOTE: If the user account is not here, then it has already been removed when deleted in step 1. Go to step 9.

7. To Backup the Registry SID Key -
WARNING: You should backup this SID key to be safe in case you delete the wrong one in step 8 below.

A) Right click on the SID key, and click on Export.

B) Type in a name and save the REG file to a safe location.
NOTE: This is your backup. To Restore the Backup, right click on the REG backup file and click on Merge.

C) Continue on to step 8.


8. To Delete the Registry SID Key -

A) Right click on the SID key, and click on Delete.

B) Click on Yes to confirm deletion.

9. Close regedit.

10. Now, just create a new normal Administrator account.
NOTE: See: How to Create a New User Account in Vista

11. Restart the computer, and log on to your new account.

Posted on Mar 18, 2009

  • 48 Answers

SOURCE: logon failed

The EXACT, letter for letter, error message is needed. Maybe the account is locked out, disabled, or non-existent. Maybe you need to reset the password with an administrator level account, or maybe your CAPS lock is on.

Posted on Mar 20, 2009

t34mod85
  • 35 Answers

SOURCE: user server logon failed

Hello and welcome to FixYa,

Can you get into safe mode? Or use an administrator account?
Your user account is probably corrupted, so you need to create a new one ...
Hope it helps

PS. to get into safe mode, just keep pressing F5 during startup (before the windows welcome screen)

You are usign Vista Home right?

Darko, Serbia

Posted on Mar 20, 2009

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