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MFC-5840CN 4 yrs. Old Error Message: Unable to Clean. Tried troubleshooting suggestions in manual including unplugging to reset but it doesn't work. Please help.

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  • Master
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Hi,

Please try this reset procedure:

hold down the Menu/Set key, re-insert the mains cable into the machine (power on). The internal Machine Error Code will be displayed."

Go through the items with "down" key and located Purge Counter.
"Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero
Press the Stop/Exit key to return to the initial stage of the maintenance mode.
Press the 9 key twice to return to the standby state."

Posted on Aug 16, 2008

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  • Master
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I assume you are having this error...pls read

The machine counts all purge (cleaning) operations in order to prevent the internal ink absorber box from overflowing with purged ink. An “initial purge”, for example, advances the purge counter by 187 + 420 = 607. When the purge counter approaches 6400, an internal "Machine Error 46" is generated. Further purge operations are prohibited, and therefore the printer becomes unuseable.

When an internal Machine Error 46 is generated, the user will see an “Unable to Clean” external message and will be unable to use the printer. The “Unable to Clean” external message can relate to many different internal error codes however.

The user can establish the internal Machine Error Code as follows: pull the mains cable out of the machine (power off), hold down the Menu/Set key, re-insert the mains cable into the machine (power on). The internal Machine Error Code will be displayed.

If there is a Machine Error 46, it is necessary to dismantle the printer, replace the ink absorber box (or possibly break the ink absorber box open and clean its absorbent sponges under a tap), re-assemble the printer and reset the purge counter to zero.


Resetting purge counter MFC620CN/420CN/410CN/210C and FAX2440C

1) Enter machine maintenance mode (on MFC210C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.

FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).

Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode).

2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine's log information list (function code 80).

3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.

4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.

5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.

6) Press the 9 key twice to return to the standby state.

hope this helps, cheers

Posted on Aug 16, 2008

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  • Brother Master
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Try replacing cartridges and performing a nozzle check head clean procedure, this should fix it.

Posted on Aug 16, 2008

  • Ginko
    Ginko Aug 16, 2008

    what is the exact error message? and what is happening to the printer? LOL
    It is a error 46 unable print head error, as stated when this happens usually you have to replace waste ink absorber which can be bought as a spare part from any repair shop.



    When the absorber is replaced you also need to do a printer reset.



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  • Master
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What is the exact error message? and what is happening to the printer.

please tell us clearly.

Posted on Aug 16, 2008

  • 1 more comment 
  • dewan nafees ahmed Aug 16, 2008

    The waste ink tank is full and has to be changed. Buy a new one from a
    service partner. Dont clean the old one, cause the felt will be as
    stone afterwards and wont take up any ink!

    See link how to open printer:
    http://www.hstt.net/refill-faq/inside.ht...

    See here how to do the reset code procedure:
    http://www.fixya.com/support/t139675-nee...

  • dewan nafees ahmed Aug 16, 2008

    DO NOT only reset the code but change the waistinktank!
    Otherwise ink will flow into the machine and will cause serious damages!!!!!!!!

  • dewan nafees ahmed Aug 16, 2008

    this error 46 is very wide spread and faced by many users.

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1. The MFC has a mechanical problem.-OR-2. A foreign obstacle, such as a clip or ripped paper, is in the MFC.
but regardless, I don't believe it *IS* a 'cleaning' problem per se.Try resetting the power purge counter.



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2. Power Purge: 7>6 >3 >Mono Start.
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Unplug power cord to the machine.
Press and hold down Menu.
Plug power cord back in.
Let go if menu when fax/scan/copy flash.

You may see either "maintenance" or "machine error xx" on the screen.

Type stop/exit, 9, 1.
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Type stop/exit, 9, 9.

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If the error is still present the machine will require an engineer to resolve the issue.

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