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The problem is most likely in the detachable face. You could purchase a new one but it would cost about $135. Might be better just to buy a new radio. You can check for the part at http://www.pacparts.com/ .
had the same problem with my alpine, i was able to fix it once by,
popping off the face plate and with fine grit sand paper (lightly) sand
the connection points on
the radio and the face plate, then put a little bit of dialectic grease
on it . also doing a reset on the unit helped me from time to time...
if im not mistaken, that model has a detachable face plate. What happens a lot of the time is the connections between the face plate and the unit get corroded. Take the face plate off and (with fine grit sand paper) lightly scuff the electrical connection clean on both the unit and the face plate. It also doesn't hurt to use a little dielectric grease before you reattach it... this method has work several times in the past for me... Hope this helped!
Yes, I'm sure Alpine will sell you another face but there is still the option of repairing the broken face at a good repair shop. Of course getting a new face is the easiest (read most expensive) way to get you going again.