Question about GE Refrigerators
The Water Tube Heater WR49X10173 will fix it. It fixed mine. You can call GE and tell them your problem, and if you're kind and persistent, they will send you a free heater kit. Worked for me. Otherwise check eBay.
Unlikely it's the control board.
Rumor has it this problem is caused by water vapor getting absorbed by the foam insulation inside of the freezer door, and then the insulation doesn't insulate as well, and the cold from the freezer reaches the water line.
However...about a year later, your problem will be back.
As time passes, it will absorb more moisture, and the heater kit will not work anymore. I've seen several posts where the problem came back, with no solution.
So here's your permanent fix-ya:
Buy a second heater kit, and remove the foil sticky wrapper from the wire. The center portion between the black heat-shrink portions is the actual heater; the other end wires are normal wire.
Wrap the center portion tightly around right where the water tube comes out of the door, just below the ice dispenser flapper. Put some large heat shrink (not electrical tape - it won't hold) over the two existing heat shrink portions to hold the loop tight against the dispenser tube. I then put some aluminum foil tape, used for sealing duct work, over the loop and onto a portion of the dispenser tube, to hold it in place.
Connect it the same way electrically, so you now have two heaters in the circuit.
Then reassemble. You will need to take a Dremel tool to widen the hang-down actuator that your glass pushes on to dispense, around the dispenser tube. I needed about a 3/4" wide slot. This is because it will hit the coil of heater wire. Also be sure wires are out of the way behind this actuator as you reassemble everything, or the switch won't work reliably.
Mine had been frozen solid for a year, and it started working in the 2-3 minutes after I connected the front panel, which powers the heaters. Amazing!
The theory I used to come up with this solution is this: put gently heated air up the dispenser pipe, and it will steam the ice away. Voila!
Enjoy your water dispenser.
And yes, it's a very bad design, putting a water tube through a freezer door. What were they thinking?
Posted on Jun 15, 2015
My experience with the GE model GSS25IFRF BB is that it's an over-priced piece of garbage. I bought mine from Home Depot in 2006 and I've had to have a repairman out to my house for this thing 3 times in those 6 years.
The water dispenser issue is a known flaw with this fridge which GE knows about but, sells it like this anyway. The water dispenser line freezes. There is no fix for it. You have to thaw out your refrigerator periodically and then your water dispenser will work again for a while.....but it'll freeze up again. The first time I called in this problem, GE sent a repairman out to my house and said that they'd need to install some $450.00 heating adapter into my fridge (which wasn't even 2 years old yet) in order to solve the problem. Real stupid suggestion so, I declined. Additionally, why would I pay another $450.00 to compensate for a known flaw in the design of this fridge? If this was GE's "official solution", then it should have been free.
Either way, if you spend any money on fixing this, you're wasting your time and money. This problem is built into this refrigerator and will remain as long as you own this fridge. Best bet is to just unplug it and let it thaw out - water will dispense fine for a week or so.
Good luck - you'll be calling repairmen out for this piece of junk quite often so get used to it.
The real solution to this problem is to get a better fridge. That's what I'll be doing soon with mine.
Posted on Oct 04, 2012
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Posted on Jan 02, 2017
Deb, sounds like your dispenser control board has given up the ghost. The boards come in 2 models, 4 button and 5 button. The 4 button part # is WR55X10443 (~$87.00)... the 5 button part # is WR55X10437 (~$97.00). Not too difficult to replace. UNPLUG YOUR FRIDGE!!! Remove the drip tray from the dispenser, and any screws hiding in there. Then, using a flat screwdriver and starting at the bottom of the fascia, pry the fascia away from the door and remove. Then remove the screws holding the control in place and disconnect any wiring. (Don't forget to pay close attention to WHERE the wires connect and HOW the wires are routed!) Then install the new board and rebuild. Approx. repair time for your first one is ~1 hour. Good luck!
Posted on Sep 25, 2007
SOURCE: GE Fridge Not Dispensing water
First place to start is in the fridge. Look behind the crisper drawers for the water tank. It may have frozen at the outlet line. Try thawing it out with a hair dryer or a heat gun, being careful of course not to melt anything.
Posted on Dec 13, 2008
The water line freezes inside the freezer door. There is now an add-on water line heater you can install to thaw the line.
Posted on May 22, 2009
Had the same problem. If there is ice in the bin make sure the ice bin is in all the way. there is a
drive gear in the back that has to be engaged. If the
bin is emty open the little door where you can see
if there is ice, on the left you will see the square
end of the ice maker unit. Slip your fingers under
the front face, palm of your hand facing up so you
can feel the bottom of the front of the unit. Over
to the left you will feel a button that you can not
see. Just push it in for a few seconds and the unit
should start. One other thing, make sure the limit
switch is pulled down, thats the plastic on the
wire which shuts the unit off if it is full. Good Luck.
Posted on Nov 01, 2009
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