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Just tried this on a zen stone with speaker and worked. Connect your zen stone to your computer. When the green light is on, use a paper clip and press and hold the reset button (small hole on the headphone jack side). The green light should turn off. Wait a bit and it should start blinking to indicate it is now charging. Note: This reset only worked when I had it connected to the computer.
um i think u just need to drag songs to ur zen drive on ur c drive when
u connect it to charge its better then sync the three red lights are
just when u turn the volume all the way up and it will till u thats the
volume limt no big deal but and if u do have music then it might be
I have the same problem. I used it like 10 times. I believe the problem is that it has a liIon battery and it does not have protective circuitary on the battery. Do you notice that if you charge it and let it sit, the battery goes dead. Thats becuase there is a constant drain on the battery. LiIon batteries have a nominal voltage and if the voltage drops below that level, they won't charge any more.
Try plugging it in and pressing the on button to see if the blue charge light goes on. Do this over and over again to see if you can trickle charge it up to a level where the full charge will start. If not, its junked because Creative did not make the battery serviceable which is a 2nd mistake.
Personally, I hope never to buy another Creative product.