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I own the 3800. When I make prints, the image prints out slightly askew on the paper. I have used the little arm to help feed larger sheets but the problem does not go away. I have this problem with 81/2x11 paper also.

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This is caused by a mechanical defect - the roller that pulls the paper from the tray does it incorrectly - the pickup wheel and/or the rollers are slightly misaligned or the feeder tray is not seated properly so so one of the pickup wheels grabs the sheet of paper a fraction of a moment sooner than the other.
You will have to fix that by either :
- twisting the feeder tray in the opposite direction of the printing skew (if the print goes to the left the right portion of the tray will have to be pushed slightly to the back) - or make sure the tray sits correctly;
or
- the printer will have to be opened and the pickup mechanism realigned - a job that only a well experienced repairman can do, you will have to take the printer to a dealer's repair shop.

Posted on May 27, 2011

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1 Answer

My printed documents are coming out slightly askew, why?


check the paper tray, make sure the guide pushes the paper to one side, also make sure the back rest is at right position, meaning set for letter if letter size is used. and last check the feed rollers, if dirty, you can use alcohol to clean, i use WD40, and wipe off excess that rubber does not absorb.

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If it was feeding paper askew, I would have thought the paper track may be partially blocked. A bit of paper of debris of some sort blocking a smooth run of the paper.

Having had a real good look, see if it can find anything, the next thing I try is passing a sheet of heavy gauge paper or card maybe, to see if that clears the track. Most printers have a paper feed function which bypasses printing a document.

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-

- A margin appears
on printouts.
2 B Paper feed
Improper paper
feeding:
- Multi-feeding
- Skewed paper
feeding
- Paper jam
- Paper feeding from the
ASF
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- Highest print speed
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- In the high temperature
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- A paper jam
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Skewed paper
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- Credit Card size
Since coaxial tolerance
between the pinch roller
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determines the paper
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0.2mm, skewed paper
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However, according to
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models, the skewness
level caused by the
coaxial tolerance of
0.2mm is within the
criteria of +/- 1%, thus
the phenomenon is left
as is.
- Align the paper guide to
the paper edge tighter
than usual.
- Paper feeds at an
angle.
- A margin appears
on printouts.
4 A Print results
Soiling on the
back side of paper
(lines or streaks
parallel to the
paper feed
direction)
- After continuous
borderless printing of
small sized paper (such
as 4 x 6), when a larger
sized paper (such as A4)
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- With Photo Paper Plus
Double Sided or
postcards, the
phenomenon is likely to
be noticeable and to be
complained of by users,
as printing is performed
on both sides of such
paper.
In borderless printing,
printing is performed to
the size slightly larger
than the paper size, and
ink off the paper is
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1. Perform Bottom plate
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2. If soiling on the paper
still remains after 3
times of Bottom plate
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platen rib(s) and their
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- Paper gets
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- The back side of
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Soiling on paper in
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the paper feed
direction)
- Automatic duplex
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postcards, plain paper)
On the rib(s) inside the
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Temporary operational
solution:
Cancel automatic duplex
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Cleaning by user:
1. Perform Bottom plate
cleaning (from the
MP driver or via the
operation panel) up to
3 times*1.
- Paper gets
smeared.
- The back side of
paper gets
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- Even after Bottom
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and the platen
ribs were cleaned
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paper gets
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2-10

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1 Answer

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Dears eveenz,
It seems that paper feed roller of your printer is broken. This part is integrated in drive assy. You need to replace drive assy of the printer in order to feed the paper properly. I plan to discuss this topic at Inkjet Printer Forum since I cannot post image more than 150 kb here. Explanation with image will make you know more easily. Please send me your mail to ijxpert@gmail.com so I can contact you as soon as I finish my post there.
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