Question about Philips Televison & Video

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I have Philips TV mode 32PF9956/12. It is no sound, when I go to Menu/Sound only Headphone volume is active. I do not know how to unactive Headphone volume and have sound back. Can you help me pls

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  • maggahronn May 27, 2011

    Ok , thank you for answer, I dont have speakers or headphone. i have to talk to repair man after weekend. thanks again

  • maggahronn May 27, 2011

    Thank you for answer and fast reply

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  • Philips Master
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I'm assuming that you have checked that the sound is not muted. To confirm that a reset to factory settings is the next procedure: Menu - Setup - General - Factory settings. If you don't see/hear any modifications then it's a hardware defect, not something with the settings.
This happens when the tv thinks that the headphones are used. Simple test to confirm that: plug in a pair of speakers and see if you get the sound on them. If you get and the situation doesn't changes when you unplug them then this is a mechanical defect: the small switch inside the headphone jack is faulty and keeps signaling that the headphones are plugged in when they are not.
The only way to fix that is to replace the jack, which involves a very delicate soldering procedure , one that only a good repairman can do - you must call one.

Posted on May 27, 2011

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