Question about Computers & Internet
It looks like your computer has incompatibility with external hdd you have.
download updated version of chipset and bios from dell support drivers and download page.
install the updates starts with chipset then followed by the bios.
after that try connecting a different ext device if fix then its just your other external device has issues.
if all fails then usb ports not compatible with your external device motherboard might to be replaced.
hope this helps.
Posted on May 28, 2011
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Posted on Jan 02, 2017
Tips for a great answer:
click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
if this fails to fix the problem
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap if this solution does not work and you might need one
hope this helps
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