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I was using my decoder for Xtraview while staying with a friend whose name the account was under. When I moved I took the decoder and he called DSTV to cancel it from his account and he did a change of ownership. But the problem is that the decoder does not was to work with my new subscription. It shows the message 'Xtraview Alert- No communication from a primary decoder..... and so it goes. I called DSTV and they can't pick up any problem. But they have generally not been helpful in this regard. Please assist

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