Hi, My problem is with my tomtom go730. When I switch it on it shows the SD card with a red cross through it, but I have never used the SD card and there is only a blank in there. I can not access the start up screen or connect it to my computer. can you help? djdm38

This is directly from Tom Tom. Click on each item, they are links to customer support for your device. This is directly from Tom Tom. Click on each item, they are links to customer support for your device.

Please do the following steps.

1. Check that the battery is charged properly.
Charge your device for at least 2 hours before trying to turn it on again. Make sure the charging light on your device is on.

2. Remove the SD card
If your device uses an SD card, remove it.

3. Reset the device.
Use a straightened paper clip, or something similar, to push the reset button for 15 seconds. See the pictures below for where to find the reset button.



Turn your device on.
Press the On/off button for at least 5 seconds.

Insert the SD card
If your device uses an SD card, insert the SD card.

Connect your device to your computer using the USB cable or dock.
If your TomTom device asks you if you want to connect to your computer, tap YES.

UNINSTALL THE APPLICATION

TomTom HOME may run automatically when you connect your device. If it does not, run TomTom HOME on your computer.

In the Main Menu of HOME click on Manage my device.



Click on the plus symbol (+) next to Applications. Click in the checkbox [ / ] on the right to select the application.



Click on Remove items from device.

Click OK at the prompt.

You will see a prompt, asking you to save a copy before you delete it. Choose Don't copy.

The application will then be removed. Click Done when complete.

REINSTALL THE APPLICATION

Fully Exit TomTom HOME.

Locate the TomTom folder in the following location on your computer:

Windows XP: C:\Documents and Settings\\My Documents\
Windows Vista: C:\Users\\Documents\

Rename this folder to 'TomTomOLD' (or Windows, right-click the folder and choose Rename)

Restart TomTom HOME.

Click Update my device in HOME.

You will be prompted to login. If you do not have an account in TomTom, create one.

Install all available updates that will be shown.

Updating your device ensures improved performance and addresses the frozen issue that you are experiencing. Please do the following steps. 1. Check that the battery is charged properly. Charge your device for at least 2 hours before trying to turn it on again. Make sure the charging light on your device is on. 2. Remove the SD card If your device uses an SD card, remove it. 3. Reset the device. Use a straightened paper clip, or something similar, to push the reset button for 15 seconds. See the pictures below for where to find the reset button. Turn your device on. Press the On/off button for at least 5 seconds. Insert the SD card If your device uses an SD card, insert the SD card. Connect your device to your computer using the USB cable or dock. If your TomTom device asks you if you want to connect to your computer, tap YES. UNINSTALL THE APPLICATION TomTom HOME may run automatically when you connect your device. If it does not, run TomTom HOME on your computer. In the Main Menu of HOME click on Manage my device. Click on the plus symbol (+) next to Applications. Click in the checkbox [ / ] on the right to select the application. Click on Remove items from device. Click OK at the prompt. You will see a prompt, asking you to save a copy before you delete it. Choose Don't copy. The application will then be removed. Click Done when complete. REINSTALL THE APPLICATION Fully Exit TomTom HOME. Locate the TomTom folder in the following location on your computer: Windows XP: C:\Documents and Settings\\My Documents\ Windows Vista: C:\Users\\Documents\ Rename this folder to 'TomTomOLD' (or Windows, right-click the folder and choose Rename) Restart TomTom HOME. Click Update my device in HOME. You will be prompted to login. If you do not have an account in TomTom, create one. Install all available updates that will be shown. Updating your device ensures improved performance and addresses the frozen issue that you are experiencing.