Question about Tomtom GO 730 Car GPS Receiver

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Hi, My problem is with my tomtom go730. When I switch it on it shows the SD card with a red cross through it, but I have never used the SD card and there is only a blank in there. I can not access the start up screen or connect it to my computer. can you help? djdm38

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  • 1,116 Answers

If your navigation device shows only the start-up image or you see a flashing cross after you switch it on, it means that the TomTom application is not installed or cannot be found.

  1. Connect your navigation device to your computer.

  2. Reset your navigation device.

    TomTom HOME starts.

  3. If HOME offers a new application, click Back.

  4. Delete the TomTom application from your device and computer by clicking Manage my navigation device. Hi,

My problem is with my - ico_open.gif

  5. Reinstall the application by clicking Update my device. ico_open.gif

  6. Safely disconnect your device.

Posted on May 27, 2011

  • Gale Todd May 27, 2011

    This is directly from Tom Tom. Click on each item, they are links to customer support for your device.

  • Gale Todd May 27, 2011

    Please do the following steps.

    1. Check that the battery is charged properly.
    Charge your device for at least 2 hours before trying to turn it on again. Make sure the charging light on your device is on.

    2. Remove the SD card
    If your device uses an SD card, remove it.

    3. Reset the device.
    Use a straightened paper clip, or something similar, to push the reset button for 15 seconds. See the pictures below for where to find the reset button.



    Turn your device on.
    Press the On/off button for at least 5 seconds.

    Insert the SD card
    If your device uses an SD card, insert the SD card.

    Connect your device to your computer using the USB cable or dock.
    If your TomTom device asks you if you want to connect to your computer, tap YES.

    UNINSTALL THE APPLICATION

    TomTom HOME may run automatically when you connect your device. If it does not, run TomTom HOME on your computer.

    In the Main Menu of HOME click on Manage my device.



    Click on the plus symbol (+) next to Applications. Click in the checkbox [ / ] on the right to select the application.



    Click on Remove items from device.

    Click OK at the prompt.

    You will see a prompt, asking you to save a copy before you delete it. Choose Don't copy.

    The application will then be removed. Click Done when complete.

    REINSTALL THE APPLICATION

    Fully Exit TomTom HOME.

    Locate the TomTom folder in the following location on your computer:

    Windows XP: C:\Documents and Settings\\My Documents\
    Windows Vista: C:\Users\\Documents\

    Rename this folder to 'TomTomOLD' (or Windows, right-click the folder and choose Rename)

    Restart TomTom HOME.

    Click Update my device in HOME.

    You will be prompted to login. If you do not have an account in TomTom, create one.

    Install all available updates that will be shown.

    Updating your device ensures improved performance and addresses the frozen issue that you are experiencing.

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1 Answer

When turn On can get the screen showing the GPS connected to Computer when not connected ,On Battery only, get red cross flashing


If your TomTom shows a red cross, it means the device is not able to load the software to be able to operate. Some devices have this software on a SD-card, some have it stored on an internal memory.
If there was a SD-card in your TomTom, I would suggest to put it back. If there is a empty SD-slot on your device, it could be you lost your SD-card, but some TomTom devices have an internal memory AND a SD-slot for memory extension, so if you have an empty cardslot it doesn't necessarily mean there has to be a card in it.

When you never saw a SD-card, probably some data went corrupt on the internal memory. When you have a SD-card, probably some data got corrupted on the SD-card.

To repair the software, you need to connect your GPS to your PC or Mac with a USB cable.
You also need the program TomTom HOME. You can download it for free on the TomTom website.
With TomTom HOME you can update the operating system of your device for free (map updates are nor free).

Try updating, and see if your device works again.

If this doesn't work, post it here.

May 14, 2015 | Tomtom GPS

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Sorry wrong Question.......I'm really frustrated right now. I have a TOMtom XL 30 Series that will now show nothing but a Big Red X when I plug it into my Truck.....HELP !!!!!


It is quite common tomtom bug.
Do: 1. backup restore or 2. copy all original SD files to your new formated SD card. Restart TomTom and see if it works.

Sep 28, 2011 | Tomtom One XL GPS Receiver

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The tomtom X-l doesnot start anymore. It shows the card taken out of the themtom with a red cross over it


If the sd card is in the tomtom then it has become corrupted, have you tried reading the sd card on a pc using a card reader?

Feb 24, 2011 | Tomtom ONE XL GPS

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Tomtom shows a red cross over the SIM card and will not turn on.


This means it is not reading the SD card and that it needs to be re-formatted.

This is best done in a card reader and not the tomtom itself.
Right click on it and select format select FAT32 as the files system

Now connect the tomtom but don't let tomtom home run. exit TTH if need be.
You now need to select your tom tom which will also show as a drive.

In windows explorer select tools then folder options. Click view and tick the box for "show hidden files and folders"
It may warn you but you can ignore it.

Then just copy ALL the files from the tom tom to your SD card

DO NOT USE CUT AND PASTE !

Once all the files are on switch off the tom tom and insert the SD card

It should now work

Apr 23, 2010 | Tomtom ONE GPS Receiver

1 Answer

When I turn on there is only a cross over the SD card.


This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you updat.

Jun 14, 2009 | Tomtom One XL GPS Receiver

2 Answers

When I switch on my TomTom, SD card has a red cross?


This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you update.

Jun 13, 2009 | Tomtom One XL GPS Receiver

1 Answer

Memory Card


The DATA on your SD card has become corrupt or the SD card itself has become damaged / faulty. ..... Hopefully , some time back , you backed up your SD card to your computer ? . All you need do is format the card and then reload the files from your PC . If the tomtom still doesnt load up then you would need to purchase a NEW BLANK SD card and reload your backup onto it. If that doesnt solve your problem and if unfortunatly you didn't back up the original card then you will need to purchase a NEW TOMTOM SD card with activation code . Bad news and a learning process , always back up your tomtom card !

Feb 04, 2008 | Tomtom ONE GPS Receiver

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