Question about Kenmore 15892 Built-in Dishwasher

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Soap doesn't dissolve

Hello, we have tried both liquid and powder soap in our Kenmore dishwasher and the soap is not leaving the soap container. Where do we start the troubleshooting?

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Possible problems:

1. Too much soap! For soft water use no more than 1 1/2 tablespoons.
Give dishes a good scrape and put them in. If you MUST prerinse dishes (and you shouldn't) drop down to about 1 TSP soap. Modern DW's use less water and soap is more concentrated.

2. Water not hot enough. Test water temp at kitchen faucet with thermometer. It should read at least 120 deg.

3. Our service guys recommend not using lipuid soap, only powder. I listen to them.

4. Broken control to soap door. If it is still closed after a cycle, ask for help from a service company.

Posted on Apr 26, 2009

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