Question about Samsung WF337AA Front Load Washer
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Posted on Jan 02, 2017
Welcome to FixYa.
The "Sd" or "F21" on your model of washer indicates the machine has detected too much soap or a obstruction in the drain process.
Chances are the pump itself is being obstructed by debris or some other foreign object as opposed to being faulty, although the faulty pump can`t be ruled out...yet.
This is also the reason for the "suds" message.
Here`s how to check it and clean it...
Though it being full of water may make it messy. A wet-dry shop vac is handy in this situation.
If it is in a position that allows you too lean it back against something strong or a second set of hands it will help if tilted back almost all the way.
Careful not to hurt the machine or yourself, and undo the fill hoses and drain hose.
**Turn off the breaker at the service panel or unplug the washer from the wall socket...safety first**
1) locate the screws in front at the very bottom of the panel below the door and pull the panel down and forward until it is off. They will be either 1/4" hex head or #20 torx head screws.
2) You will immediately see the drain pump in front of you with a large removable filter. ( **see image below...this is were a wet-dry shop vac and towels come in handy, also the use of the removed panel as a catch pan is beneficial...but you may still get wet ) 3) Turn it counter-clockwise should allow you to remove it and inspect it and clean it out. Make a good thorough inspection inside the pump as well not just the removable filter.
4) Re-insert the filter and before placing the panel back run a test rinse/drain cycle to inspect for leaks and to verify the unit drains and spins now.
( If the problem still exist`s the Sd or "F21" will re-appear. If so you`ll need to check the hose/rubber bellows from pump to tub...back-flow ball...for other obstructions ).
5) If all appears OK after your efforts, well your efforts paid off...pat yourself on the back. You just saved yourself potentially a couple hundred bucks !
Now You should be good to go. Re-attach the lower panel and you`re back in business.
**NOTE: if this still fails to remedy the Sd or F21 or if it returns immediately during the next drain you may require a pump unfortunately...part # 280187 available at "searspartsdirect.com" "repairclinic.com" etc.
**This however can also be caused by the back-flow ball inside the bellows which connects the tub to the pump. There is a large clamp which secures it to the tub, but if you remove it to clean out all the dirt built up inside, make sure you get it good and secure when putting it back.**
Let me know how it goes and if you require further assistance.
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Posted on Sep 29, 2010
Testimonial: "I will have to find a screwdriver but will give it a try "
SOURCE: water in softener dispenser
the conditioner works by siphoning out when the water from filling mixes with it, the excess water then drains away the same way, when you took the drawer out, you must have either not cleared all the powder or not put it back together properly, if it worked before it has to be something you have done, sorry, just keep trying different ways and double check to see if all bits have been cleaned properly if i have helped please rate me
Posted on Sep 17, 2007
your soap drawer is most likely to be blocked , the only true way of clearing the blockage is to take the soap dispenser completely out . you will see that all the jets will be blocked ,you can do this before taking it all apart by taking the drawer out band looking up, if it looks clean ie; no black gunge then it may be a water valve problem, as the cold fill side has 2 internal valves both have come on together to clear the conditioner compartment.
Posted on Feb 15, 2008
SOURCE: Samsung Front Load VRT
I've had that same code, the machine completely stops and you have to start over with the load, the repair man samsung sent out still cannot fix my problem. he says there is a defect on these machines, good luck!
Posted on Apr 22, 2008
What type of water hoses are hooked up to it? If you have the flood safe hoses with the check valve in them then there isn't enough water pressure to distribute the softener.
Posted on Jun 11, 2008
Tips for a great answer:
Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.
When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.
If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.
If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.
If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.
Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.
To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.
Hope this information proves to be helpful however if it is ineffective please contact a professional to move forward accurately.
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