Question about Toshiba Satellite C655-S5085 Notebook

1 Answer

Spoke with tech 2 days ago. talked me thru to resetting to factory default. yest i got black screen with blue box asking for password. attempt to enter a failure, know p-word but when try to enter nothing happens, like keyboard not working. tried to start in safe....f8 ,tried start "turn on and press o next to p. tried f2/f12 etc etc. have desktop am using now for inquiry. if u can help my mum will be very happy. thks.

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 613 Answers

Well you have to get into bios setting with F2 when you see logo (Toshiba) hold the button down. When it comes up look at the bottom of your screen and directions are posted. You use the arrows to get into security and clear password. This is called a boot up virus. It worked a few times for me but there are some nasty ones out there and you may have to do a full restore. Don't forget to use the F keys when exiting the bios section. Look at the bottm for directions.

Posted on May 27, 2011

Testimonial: "it was helpful in the sense that it has worked b4. unfortunatley it doesnt do so now. the screen still goes to the blue password screen.thks anyway "

  • vanyell May 29, 2011

    You may have to open the case up and remove a jumper clearing the bios and password, its been a few years since I opened up a laptop but I believe that this is one option. You may have to try using a usb keyboard if the one on the laptop is non op to put in the password.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

5 Answers

How do i reset my outlook password

sad to say you need to contact Toshiba tech support

Apr 08, 2015 | Toshiba Computers & Internet

1 Answer

Toshiba laptop has black screen WITH BLUE password box how do i get past the box to get my laptop back/i've tried tons of different f keys and even took out the battery please help

If you did not set a password, first try by simply hitting enter (no words or characters in the box). If this does not work, restart the computer and press F11 or F12 to enter set up (only one or the other will bring you into setup). Once in setup, find where to set\change password. For "new" leave blank, and press enter. Delete anything that may be in this box. Do the same for the next box(es) for "re-enter" password; leaving the box blank and pressing enter. At the very end (right) of the screen, it should give a list of exit options (after selecting "reset" or "save" password; select "save changes and exit" option. The computer should restart automatically and bring you to either 1. The "blue" password screen, for which you will press enter. 2. The operating system Desktop, i.e. Windows etc. where all your icons and apps are displayed. If thus does not work, you need to reset the computer to its default (factory settings) which can be done following the same steps, and finding this option in the menus provided. I do not know what OS you have, but if it is Windows then the above is where to go.

Aug 29, 2014 | Computers & Internet

1 Answer

How can I reset bios password on asus notebook ?

bios password reset methods depend on model & how its designed,
in laptops cmos battery reset will not remove bios password.
you can reset bios passwords by:
1. Entering master password, if it shows password disabled with Error CODE after failed attemps,

2. shorting bios reset jumper located anywhere near the ram slots in motherboard
3. Re flashing the Bios Chip

Jun 21, 2014 | Dell Inspiron 1000 Notebook

1 Answer

Touchscreen not working

Reset your device by following steps the issues would get fixed.

1.Power off the phone.
2.Press and hold Vol+ key and Power key simultaneously until several blue sentences appear on the screen which are reboot system now; apply update from sdcard; wipe data/factory reset; wipe cache partition.
3.Use Vol+ key and Vol- key to move the cursor to "wipe data/factory reset" and press camera key to confirm it.
4.There are many words "No" and one sentence "Yes -- delete all user data". Use Vol+ key and Vol- key to move the cursor to "Yes -- delete all user data". Press camera key to confim it.
5.The phone will finish the reseting by itselft after about 10 seconds later and then the cursor will be on "reboot system now" and press camera key to confirm it. The phone will reboot automatically.There is no unlock and password any more after the phone is on.

Dec 21, 2012 | ZTE Warp

2 Answers

Turn on my laptop, screen thatv says Toshiba innovations pops up, cannot bypass by pressing anyb of the f1, f2, f3, ect...... goes to a black screen with a blue box asking for a password, after a few...

Oh be care full here some systems will only allow you a certain trys at entering the password then they will just stop functioning.Try moving on without entering a password at all(blank box etc)'
Good luck
Davey Snake!!!

Jul 20, 2011 | Toshiba Satellite C655-S5068 Notebook

1 Answer

I forgot my password and when i turn my computer on it has a black screen and a blue box in the middle ask for current password , when i try a password it tells me that password check fail with a white box...

Try administrator with no password to log on. Sometimes the default administrator account has not been set a password.

You can reset a lost or forgot Windows password with 4 methods below:

1. Another valid administrator account which can normally log on.

2. A password reset disk or a repair disc.

3. Third-party software to create a bootable password reset CD/DVD or USB, like Windows Password Breaker.

4. Re-install. Will lose data.

Jan 13, 2011 | Acer Aspire One PC Notebook

1 Answer

I star my laptop and the problem is just star on black screen withe a blue window asking for the bios password what can i do to solve this thanks

1.You either know the BIOS password or you don't . this will require a tech to reset the password entry to default so that you can access the laptop. this is done at the mother board level usually
2. Contact the manufacturer and speak with tech support to walk you through a password reset for the BIOS.

Aug 03, 2010 | Toshiba Satellite L505-S5966 Notebook

2 Answers

I cant secure my dlink. Every time iuse the wizard and i am asked to put in admin and leave password blank, it wont accept. I'm not sure if I have put a paasword in before, but i cant progress past this...

this should get you into the setup screen thru your internet browser! thats if a password has not been set if it has you must reset and reconfigure the router!

user is: user
password is:password

Aug 29, 2009 | D-Link AirPlusG DI-524UP Wireless Router

1 Answer

I need to reset my password for my Sprint HTC Touch MP6900

Hard Reset
Press and hold the TALK and END buttons, and at the same time, use the stylus to press the RESET button at the bottom of your device.
Release the stylus, but continue pressing the TALK and END buttons until you see the following message on the screen:This operation will delete all your personal data, and reset all settings to manufacturer default. Press Action to restore manufacturer default, or press other keys to cancel.
Release the TALK and END buttons, and then press ENTER on your device.
Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.

Another way of clearing the device storage and reset all setings back to factory default settings is to use the Clear Storage feature. You will lose all your data and files on the device storage when you use Clear Storage, so make sure to do a backup first.

Tap Start > Settings > System tab > Clear Storage.
Enter “1234” then tap Yes.

Nov 20, 2008 | HTC Touch Cell Phone (Unlocked) - Soft...

1 Answer

Password Problems

Could you be more specific , which password are you talking about. Does the system prompt you for the password after the windows Xp screen loads or at Dell logo screen.

If its a problem with the windows xp password, you can try the following option
1. Restart your computer at the Dell logo screen tap on the F8 screen 5 - 6 times
2. Select safe mode from the advanced options menu
3. Hit enter
4.Hit enter again
5. Select adminstrator login
6.Reset the password. a. Click Start, and then click Run. b. Type control userpasswords2, and then click OK. c. On the Users tab, click the name of the user account that you want to reset the password for, and then click Reset Password. d. Type a new password in the New password box, and then type the password again in the Confirm new password box, and then click OK. e. Restart the computer, and then try to log on to Windows XP again.

Note : If you donot have the adminstator account , then you might need to reset the computer to factory defaults.


Nov 04, 2008 | Dell Inspiron B120 Notebook

Not finding what you are looking for?
Toshiba Satellite C655-S5085 Notebook Logo

232 people viewed this question

Ask a Question

Usually answered in minutes!

Top Toshiba Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18394 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

7993 Answers

Are you a Toshiba Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides