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A CD is stuck in my Wave and will not eject. - Bose Audio Players & Recorders

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Have you tried unplugging the player, waiting several seconds and then plugging it back in?This may reset the euipment and cause it to eject the update disc. Be sure to wait when it says wait. Do not force anything.

This device is new? If your answer is YES, then I suggest contact your dealer underwarranty service.
The Bose Wave System is top of the line and deserves a specialist, the Bose service department does all the repairs on their own products and carry the parts to implement such repairs. They do not authorize any other repair facilities to work on their items.

Also, I quote this procedure about this subject with other problem users:
------------------------------------------------------------------------------------------------------------------------------------------------
If you have a cd or two stuck in your Bose wave radio, here's how to remove it and save yourself $99. This procedure is for the radio (model AWRCC1 or similar) with a single front loading cd slot.

PART I
1. First unplug the power, wait a minute, and then replug power, watching the front display.
2. The display will read "Ejecting". If the cd ejects, then you're done and can skip Part II. If it doesn't eject and/or it displays "Disk error" then you'll need to do the Part II steps.

PART II
1. Unplug the power cord.
2. Turn the radio upside down with the front facing you.
3. Remove the 5 screws from the bottom plate.
4. Hinge the front of the bottom plate up no more than 2". Don't overdo this or you'll damage various ribbon cables inside. Use extra hands or a prop to keep it open this amount.
5. Reach inside and tilt-up the front of cd player's metal housing just enough to access the rims of the cd(s) within the space created in step 4.
6. Pinch the rim(s) of the cd(s) and gently pull it/them out.
7. Reverse these steps to reassemble your radio.

Enjoy your cd player again!
------------------------------------------------------------------------------------------------------------------------------------------------


Hope this helps.

Posted on May 27, 2011

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Posted on Jan 02, 2017

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1 Answer

My bose CD player is not working my cd are stuck I don,t why


Good luck this should do it.

If you have a cd or two stuck in your Bose wave radio, here's how to remove it and save yourself $99. This procedure is for the radio (model AWRCC1 or similar) with a single front loading cd slot.
PART I
1. First unplug the power, wait a minute, and then replug power, watching the front display.
2. The display will read "Ejecting". If the cd ejects, then you're done and can skip Part II. If it doesn't eject and/or it displays "Disk error" then you'll need to do the Part II steps.
PART II
1. Unplug the power cord.
2. Turn the radio upside down with the front facing you.
3. Remove the 5 screws from the bottom plate.
4. Hinge the front of the bottom plate up no more than 2". Don't overdo this or you'll damage various ribbon cables inside. Use extra hands or a prop to keep it open this amount.
5. Reach inside and tilt-up the front of cd player's metal housing just enough to access the rims of the cd(s) within the space created in step 4.
6. Pinch the rim(s) of the cd(s) and gently pull it/them out.
7. Reverse these steps to reassemble your radio.
Enjoy your cd player again!

Feb 08, 2015 | Bose Wave Radio

3 Answers

Cd stuck


Did you try resetting it?

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1 Answer

I cant insert a CD into my Bose Wave Music System. I think there is a CD stuck there. How do I get it out?


It is very difficult to remove a stuck disc and may require removal of the cabinet to get inside the works. Best to take it to a qualified service shop where they can do it for you.

Oct 09, 2014 | Bose & Wave& Music System

1 Answer

A CD is stuck in my bose system How do I get it out?


From an other web site

If you have a cd or two stuck in your Bose wave radio, here's how to remove it and save yourself $99. This procedure is for the radio (model AWRCC1 or similar) with a single front loading cd slot.

PART I
1. First unplug the power, wait a minute, and then replug power, watching the front display.
2. The display will read "Ejecting". If the cd ejects, then you're done and can skip Part II. If it doesn't eject and/or it displays "Disk error" then you'll need to do the Part II steps.

PART II
1. Unplug the power cord.
2. Turn the radio upside down with the front facing you.
3. Remove the 5 screws from the bottom plate.
4. Hinge the front of the bottom plate up no more than 2". Don't overdo this or you'll damage various ribbon cables inside. Use extra hands or a prop to keep it open this amount.
5. Reach inside and tilt-up the front of cd player's metal housing just enough to access the rims of the cd(s) within the space created in step 4.
6. Pinch the rim(s) of the cd(s) and gently pull it/them out.
7. Reverse these steps to reassemble your radio.

Enjoy your cd player again!

Oct 09, 2014 | Bose & Wave& Music System

1 Answer

What's your problem?Bose wave system cd doesnot eject


Contact the nearest authorised service center for Bose. CD loading mechanism has been struck. You have to open it. It is a skilled work.

Jun 09, 2012 | Bose & Wave& Music System

1 Answer

I have a bose wave system. I tried loading cds in the multi changer and kept showing error and never would play. The multi changer still has one of my disc and will not eject. I tried unplugging and...


Hi, The cd disc is not in his place inside the multichanger, you must open the appliance and try to take out the cd without forcing, otherwise you wil brake the mechanical system,
after this the system will work well.
Thanks.

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1 Answer

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Have you tried unplugging the player, waiting several seconds and then plugging it back in?This may reset the euipment and cause it to eject the update disc. Be sure to wait when it says wait. Do not force anything. You may damage the unit.Is this an entirely new system? If it is, find your manual and paperwork and call the company support number immediately.

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Unplug and plug back in. It should go through a automatic process, ejecting any discs that are inside. If all you hear is a mechanical noise, try this again only with the disc trays facing the ceiling.

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I had the same problem and went to the Bose Tech Support site and found this solution. It allowed me to eject the stuck CD. The same problem happened again when I tried to enter another CD but after repeating the process below the CD ejected again and after that it worked fine.
Hope it works for you.
  • Try performing a reset with your Wave® music system upside down:
    1. Unplug the system, flip it upside down, place it on a firm, level surface, then plug it back in again

    2. If the CD ejects when you do this, the system may need to be serviced. Contact Bose® Technical Support or call 1-800-278-1281


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    1 Answer

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    unplug the unit and as you plug it back in start pressing the eject button in one second intervals as it powers up. This should command it to eject before it tries to read the disc.

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