Question about HP Compaq nx8220 Notebook

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I lost my administrator password for HP Compaq NX8220

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- Go to safe mode
- start - run - write compmgmt.msc
- Choose users>>administrator>>rightclick>>set password as u like

Posted on May 27, 2011

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Posted on Jan 02, 2017

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1 Answer

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Unfortunately, you cannot remove the password without sending it to an HP repair center or other extreme methods. As mentioned in the repair documentation for your laptop found HERE.

"WARNING: If you forget the power-on password, a repair at an HP-certified repair center is required to reset the computer. Please contact HP to schedule a repair. This service is not covered by the warranty."

A detailed explanation is provided by one of our Tip writers, pappapumpdaf, who wrote this helpful document on the subject.

http://www.fixya.com/support/r4342847-laptop_cmos_hard_drive_passwords_whole

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If this issue started with a motherboard error that appeared to be a faulty CMOS battery and then it started incorrectly detecting your memory and now is asking for a password it could be a faulty motherboard. If you are 110% you or anyone else has set a password on that laptop then I would say your motherboard needs to be replaced. It is a difficult process to reset admin passwords on most laptops due to a security chip that will prevent the trick of removing the battery from working. In all honestly if no one has set a password and the motherboard THINKS someone has then even if you reset the password you will still have issues. There is a small chance your CPU or RAM could be defective. But, again going back to it saying you have a password set that was never set. It just yells faulty motherboard unless someone has set a password without you knowing.

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