Question about Dyson DC25 Vacuum

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Not enough suction on hardwood floor with brand new Dyson DC25 Animal

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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VacuumRepair
  • 438 Answers

SOURCE: dyson dc07 animal\ no suction

Hello,

There could be a few things that would cause your Dyson to have no suction. I will give you detailed step by step instructions along with pictures on how you can diagnose this.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

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Possible Problem #4. If none of the above solutions worked for you, try this last one. The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notorious problem with all Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad.

If these solutions still didn't fix your problem, I'd be happy to try and help you further. Just use the Clarification Request, or comment section here on the Fixya repair page.

If this repair was helpful to you, please be sure to rate this repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair. Thanks so much!

Chris J.
GoVacuum

Posted on Apr 04, 2010

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Dysonteam
  • 167 Answers

SOURCE: No suction on wand of Dyson DC14 Animal

Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Posted on Apr 22, 2010

  • 183 Answers

SOURCE: whistling noise on dc25 Animal

there may be a small cut in the tube or there is something stuck restricting the suction check all hoses

Posted on Jul 28, 2010

  • 1 Answer

SOURCE: My dyson dc25 pipe has lost suction..is something ...

We had the exact same issue. Turns out my wife had inadvertantly sucked up a magnet that was the same size ans the tube. Hold the tube up to a light source. If you cannot see any light, there is something stuck in it. To dislodge the item, stretch out a wire hanger and run it through the tube. It should lislodge the item. Dyson's are great but are very tempermental!

Posted on Jan 25, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: i just got a dyson

    Hi there,

    If you're concerned that your new DC25 is not picking up correctly, you might find it helpful to visit the Support section of our website and run through some simple troubleshooting steps:

    http://www.dyson.com/support/help.asp?article=1148&product=DC25-ANIMAL


    Please note if you're trying to gauge the suction through the cleaner head by lifting it up, you may not be able to feel anything because the soleplate has to be able to form a close seal with the floor surface in order to work correctly.

    If you're still concerned and would like to discuss this further, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to answer your questions.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jul 22, 2011

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    1 Answer

    Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


    I can think of three things that could be wrong.

    The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

    The internal drive belt is worn, or the nylon bush that it runs on.

    The clutch is worn out.

    The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Does dyson dc25 animal vacuum have a fuse or breaker?


    Hi there, it's Jack at Dyson.

    Like most Dyson vacuums, DC25 Animal has a thermal cutout which will shut down the machine for protection if it starts to overheat. It should reset automatically once the machine has had at least three hours to cool down.

    Overheating could be caused if the vacuum is used when blocked, or if the filters are overdue for a wash. To check for any blockages, please follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

    In normal use, both filters should be washed at least once every 3 months using cold water without detergent. Allow at least 24 hours for both filters to dry completely before replacing them.

    I hope this answers your query, but if you'd like any further help or advice from our experts, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Jul 27, 2014 | Dyson Vacuums

    1 Answer

    Suction/swivelling


    Hi Lela, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty using your Dyson vacuum on this particular floor surface. We'd like to learn more about the situation as we may be able to offer some advice that will help with this. You may also want to check directly with the flooring manufacturer, as they will be well-placed to offer advice on the best way of caring for it.

    So our experts can take some further details about your Dyson vacuum and the type of flooring you're using it on, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Mar 04, 2014 | Dyson 1 Ball Upright Bagless Vacuum DC25...

    1 Answer

    Dyson DC25 Animal Hose Not Picking Up


    Hi Ben,

    I'm sorry to hear you're having difficulties with your DC25. From what you've described, it sounds as if there may be a blockage in the wand or hose. To resolve this, please follow the steps shown in our online Support guide:

    http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

    If the wand is difficult to reattach to the machine, it may be because the hose has become twisted during use. Remove the wand and allow the hose to straighten itself out before refitting the wand.

    I hope this helps - if you'd like any further assistance or advice, please call our customer Helpline 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Mar 29, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    Dyson DC25 Animal Cleaner Head Stays Off the Floor


    Hi there,

    I'm sorry to hear you're having difficulties with your DC25. I'm sure we can help resolve this - please give us a call free on 1-866-693-9766, or email us at askdysonUS@dyson.com so we can provide assistance.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Feb 14, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    I just got a dyson DC25 animal and there is great suction through the hose but nothing in the floor head


    Hi there,

    If you're concerned that your new DC25 is not picking up correctly, you might find it helpful to visit the Support section of our website and run through some simple troubleshooting steps:

    http://www.dyson.com/support/help.asp?article=1148&product=DC25-ANIMAL


    Please note if you're trying to gauge the suction through the cleaner head by lifting it up, you may not be able to feel anything because the soleplate has to be able to form a close seal with the floor surface in order to work correctly.

    If you're still concerned and would like to discuss this further, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to answer your questions.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 22, 2011 | Dyson DC15 Animal Bagless Upright Cyclonic...

    1 Answer

    Whistling noise on dc25 Animal


    there may be a small cut in the tube or there is something stuck restricting the suction check all hoses

    Jul 23, 2010 | Dyson DC25 Vacuum

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