Question about Dell 924 All-in-One InkJet Printer

2 Answers

My dell 924 printer has stopped working. I get an error message that there is no USB connection. All connections & USB cable are fine. For some reason this printer is no longer on a USB port - have uninstalled & reinstalled printer. Please help!

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2 Answers

Turn off the printer.
Disconnect the printer USB cable from the computer.
Uninstall the printer driver.

Try a different USB device, if doesnt work download an update from dellsupport.com
Download the chipset, quickset and BIOS.
Install the updates one at a time.
Reboot computer.

install the printer driver.
Try connecting the printer to the computer.
test to print.

Posted on May 27, 2011

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  • 352 Answers

Hello.
It sounds like a issue with the hardware inside the printer. if possible try the printer on another PC, or try another USB Cable. Sometimes the cable can appear fine but can have small breaks inside it. You can also try your current cable on another persons printer to rule out the cable.
If you can not get the printer working on another persons computer I would suggest replacing it. it is cheaper than getting a tech to fix it.
Regards GM

Posted on May 27, 2011

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Posted on Jan 02, 2017

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disconnect printer from computer
Turn off the printer

On the computer cancel documents in queue
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reboot.

Reconnect printer (swap cables if not detected)
Insert the cartriges

Try printing again
Have a great day!
Let me know how it is going
Pablo :-)

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