Question about Skype IM

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Skype has stopped working. was fine previously. running windows 7 on sony vaio laptop. tries to start up and gets to the welcom/login window, then after a second or two says "skype has stopped working" , "windows is checking for a solution to the problem". the most recent thing i did was install kaspersky pure so im guessing this has something to do with the problem. i have tried uninstalling it and also reinstalling skype but has not fixed problem. can you help?

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  • frank_v33 May 27, 2011

    have removed kaspersky , and have allowed skype in windows firewall settings, but still no change. apparantly skype has some technical difficulties since yesterday and this is cause of problem? have downloaded and reinstalled skype today however still not working for me!

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Hi there.

I believe it has something to do with Kapersky's firewall. Try this:

  • Exit/Close your current Skype by clicking in system try Skype icon (down near the right corner green spot)and choosing "Quit" from there if needed.
  • Open firewall, in programs, deletes Skype.
  • Run Skype and allow connectin.This also affects SP2 users who should follow above procedure.
Disabling external firewall will enable XP firewall by default. So if you disable any other firewall XP firewall will now block your connections. So remove Skype from XP firewall program list as well

see this as well
http://www.skype.com...s/firewall.html

Norton Firewall
http://www.skype.com...all_norton.html

Also read this:
http://service1.syma...n...svy=&csm=no

SP2 Firewall
http://www.skype.com...l_winxpsp2.html

Zone Alarm (pro)
http://www.skype.com...ewall_zone.html


Hope this helps. Let me know if you have further question.

Also, you may want to try downgrading to the previous version.

Posted on May 27, 2011

  • Ivy  Cada
    Ivy Cada May 27, 2011

    Skype is experiencing a global outage since yesterday but not all are affected but most users are. Since we have eliminated the firewall issue, we can blame the problem to the outage. Try accessing Skype again in the next days.

    Try to a system restore. Choose a date when skype was last working.

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