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When I turn my HP photosmart C4780 printer ON, the printer reads "unable to scan or copy." It beeps periodically, the printer window shows "Scan, Photo, Copy" most of the time, then changes to "place photo original face down on glass', but is able to print. I have unplugged it several times, turned it On/Off. Shut down my computer several times. I've tried copying and scanning but am unable to do so. I went to system preferences, then print & fax, reset printing system and then added the printer again but to no avail.

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Try to reset printer with hp software reset utility

Posted on May 27, 2011

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