The problem is my parents have highspeed and everything was working perfectly fine until my dad tried to hook up a router to connect his second computer. All he did was plug it in. About a hour or so after plugging the router in the modem shut down. Now the dsl and internet light will not come on the modem. The power and ethernet light does come on. They contacted their provider and they sent them a new modem. They are having the same issue with the new modem. My dad had unplugged the router and tried resetting the modem and still no internet or DSL light. Could someone give me some suggestions or solutions on what to do about that problem? Thank you
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I've seen bulging capacitors inside this modem causing me problems. Changed the caps and everything was OK for a couple of years after that. Started to have more problems with this modem recently, called phone company and sent me an new modem. Problem solved.
Also, it seems this old modem does not like the newer routers (D-Link DIR-615). It connected for a while, (30 seconds) then lost connection completely until power was cycled on model. The modem worked OK with older D-Link Router.
Believe it or not the average router lives about 6-18 months before it start it downward spiral. Any router over 2 years old needs to be replaced or you will just keep messing with it until you finally go get the new router out of frustration.... OH, dont buy any "G" series routers. They will be antiques in a short time. "N" series is what you want. In addition make sure any new modem you buy is DOCSIS 3.0 or better. Walmart sell a couple of modems but they will not be compatible with the higher speeds coming soon. No, firmware cannot be updated to 3.0 as it is a hardware and software thing for 3.0. Be well
The modems wireless feature is always on. For some reason entering the security code wasn't working so I turned off the security feature and it worked fine. After the wii downloaded updates I turned on the security to the most secure settings and everything continued to work. I guess maybe the wii update fixed the issue or I just needed to change to the most secure setting.