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Modem will not work after installing a router

The problem is my parents have highspeed and everything was working perfectly fine until my dad tried to hook up a router to connect his second computer. All he did was plug it in. About a hour or so after plugging the router in the modem shut down. Now the dsl and internet light will not come on the modem. The power and ethernet light does come on. They contacted their provider and they sent them a new modem. They are having the same issue with the new modem. My dad had unplugged the router and tried resetting the modem and still no internet or DSL light. Could someone give me some suggestions or solutions on what to do about that problem? Thank you

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  • syaceycote Aug 17, 2008

    So i had my father do a ipconfig /all on his vista machine then he tried to do a release and renew. Release would not work came back saying it needed elevation.

    Can anyone give me the steps to correct this? I know i would have to set up the ip and dns and then check the DHCP but could someone go into a little more detail about this

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Set the ip address and dns address again,check the DHCP configuration,switch off the modem and connect to single computer and check it.it will works

Posted on Aug 16, 2008

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