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Fax error *421-386* - Office Equipment & Supplies

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  • rbwsr May 27, 2011

    It's a Hp psc 2210 All In One

  • rbwsr May 27, 2011

    It's a Hp psc 2210 All In One printer, fax, scanner,copier.

  • rbwsr May 27, 2011

    Its a Hewlett Packard HP psc 2210 All In One printer, fax, scanner, copier.

  • rbwsr May 27, 2011

    fax goes through handshake then prints fax error!!! error 386 or 421!!!!

  • rbwsr May 28, 2011

    Its a Hp 2210 All In One printer,fax,scanner,copier!
    Turning the power on & off doesn't help either!!!

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  • Master
  • 496 Answers

What kind of fax machine is it make and model please

Posted on May 28, 2011

  • mark woodring
    mark woodring May 28, 2011

    http://h20000.www2.hp.com/bizsupport/Tec...
    take a look at this i'm still looking for a pdf file download

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  • Master
  • 1,098 Answers

HI there.

Can you tell me the brand and model of this fax machine?

Thank you.

Posted on May 27, 2011

  • Ivy  Cada
    Ivy Cada May 27, 2011

    Please reset the printer by holding down the power button for about 10 seconds until it shuts down. Then power it on again.

    What happened before this error occured?

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1 Answer

ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

Mar 06, 2014 | HEWLETT-PACKARD HP 2140 Fax

2 Answers

Hi, Remote Fax Error being displayed


Set the DRPD in the settings to 9600 and then try send a fax ...

Jan 29, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Error message 421*


error 421:

A handshaking error has occurred at some point in the process from the fax that originated the fax.

* Try the fax at a different time when telephone line conditions have improved.

In some cases this error can occur if the other fax machine is using a fax format incompatible with the HP fax.

- you can try to set the FAX SPEED to SLOW
- ERROR CORRECTION MODE to OFF
you can locate this on ADVANCE FAX SET-UP...

Aug 13, 2008 | HP OfficeJet 6210 All-In-One InkJet...

3 Answers

Sending error


I try sending a fax then the paper goes through it makes a loud beep and the message says theres been an error try again this happens all the time no matter who I fax. then it prints out error confirmation stating Mode G3 send error

Jul 29, 2008 | HP 1040 Plain Paper Inkjet Fax

1 Answer

Hi, Remote Fax Error being displayed


What happens if you dial the remote fax number as a voice call on another phone? Does that number pick up? Does it give you the modem handshake noise? If not, the remote side has a problem.
Can you fax other numbers? What happens when you dial your own fax line from another phone? If your fax does not pick up and talk to you, your fax may have a problem.

Jul 24, 2008 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Fax error


I have the same issue onthe same model! wtf?

Thanks

Apr 22, 2008 | Office Equipment & Supplies

1 Answer

Fax Confirmation Sheet


HP LaserJet 3050, 3055, 3390, 3392 AiO Product - How to Print a FAX Confirmation Report Description By default, a Fax Confirmation report (Fax Call Report) will only print when a fax error occurs. However, this option can be changed using the printer control panel.
  1. Press the right arrow until Reports appears in the display, press the checkmark.
  2. Press the right arrow until Fax Call Report appears in the display, press the checkmark.
  3. Press the right arrow until Print Report appears in the display, press the checkmark.
  4. Right arrow to the option of choice, press the checkmark to save the change.
FAX call report options
  • Send Fax Only - a confirmation sheet will only print when a fax is sent
  • Never - no fax confirmation sheets
  • Every Error - default setting
  • Send Error - a fax confirmation prints when the fax transmission encounters an error
  • Every Fax - a fax confirmation sheet will print for incoming

Jan 22, 2008 | HP LaserJet 3050 All-In-One Printer

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