Question about Quantum PX502 (PRA22AAYF) Ultrium Tape Drive

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Quantum PX502 tape library is showing a "Servo

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Look for a physical reason for the robot to stall.

http://www.quantum.com/ServiceandSupport/SoftwareandDocumentationDownloads/PX502/Index.aspx

http://downloads.quantum.com/px500/PX502_Quick_Start_Guide_81-81292-03_B01.pdf

A tape may be sticking out of its cell or a drive.

Never use sticky labels anywhere on the cartridge.

Posted on May 27, 2011

  • CJA333 Nov 16, 2011

    I released both magazines to see a tape still in my drive. I reached in and was able to remove it without any resistance. I know that sometimes tapes will be in a locked position and I cannot simply pull them out. For those I have been able to press and hold a button (forgot label over years) for 30 seconds and it will go through the motions of spitting it out. I noticed that there is a small microswitch on th circuit board of the tape drive, but did not have to use it. After removing the tape I reinstalled the magazines and performed another reboot of the library as I type this.

    Yay... scary reaching in to grab tape, if you choose this route, be extremely careful of touching anything except the tape.

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1 Answer

Servo init failure stalled xy


Hi Edouard

This sounds like the picker has failed to complete the power on self test (POST).
This may be due to a damaged library or simply due to a tape blocking the picker movement.

POWER OFF!
Try opening the library to make sure your tapes are all properly located in the magazines and have not fallen out.
Also try gently moving the picker to see if you can locate any other obstructions. Be very careful as you obviously do not want to break the picker or anything else accidentally.

If you are in the UK and are still having trouble, click the link below and we will do what we can to help.

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Hi Tom

I am not certain but it sounds like the tape drive might not be seen by the library.

Try removing and re-installing the drives into the library.

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http://downloads.quantum.com/scalar/S50/manuals/81-81539-01_A01.pdf

The above may be helpful but i cannot see the error codes listed. This unit is the same as the PX502 so this may also help
http://www.sandirect.com/documents/PX500_Series_Users_Guide_81-81290-05_A01.pdf

Try also going to http://tape-drive-repair.com/ who have a repair centre to fix tape library units.

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The unit will need to be repaired.  Consider getting a maintenance contract on it as my px502 cost me $700 to replace a sensor and cleaning and a few other minor issues.

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Power the unit down and very carefully unscrew the cover.  The greatest care must be when taking the tape out so that you don't bend the unit.

Consider blowing it out to get rid of dust and it very likely has a problem that will require service.  My quantum px502 had a stuck tape and I took the cover off but the picker was already off track - $700 to fix that and replace a sensor.

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Soft power the unit down and very carefully unscrew the cover. The greatest care must be when taking the tape out so that you don't bend the unit.

Consider blowing it out to get rid of dust and it very likely has a problem that will require service. My quantum px502 had a stuck tape and I took the cover off but the picker was already off track - $700 to fix that and replace a sensor.

Consider a maintenance contract as on visit to the repair shop will cost hundreds of dollars.  And, if you get the tape out another will likely stick soon.  So service will be necessary.



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First off, I have to say that I have had nightmares with Quantum tape libraries. It is possible that they are still manufacturing lemons. I had one replaced 4-times and it still did not work!

Start troubleshooting by making sure that it is identified by the controller card it is connected to. You should see this during the server POST before Windows starts. If you don't see it there then Windows definitely won't see it. Send it to Quantum for service.

If the controller sees it then make sure that you are using the Backup Exec drivers. Never use the manufacturer's drivers with Backup Exec. Veritas, now Symantec, has a downloadable utility called the Device Driver Installation Wizard that will make sure you have the correct driver loaded.

I hope this helps.

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The host backup application probably still has ownership of the library. You normally need to select to 'open door' or something similar to release ownership back to the library

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