Question about Lindhaus Activa 30-38 Bagged Upright Vacuum

2 Answers

Vacuum either stops for no reason and can't be restarted without unplugging and waiting 1/2 hour to restart, or it simply will not turn on at all. The red light comes on when the "On" button is pressed. I took it back today for the 4th time in a month to where it was purchased. They called later and said it was running fine and they could not detect a problem. The last three times they have (1) replaced the roller brush, (2) "unclogged" the vacuum, and (3) "adjusted" the belt.

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  • baileypv May 27, 2011

    You don't know so demand a refund or replacement? What kind of an answer is this?



    As of today they claim there is nothing they can do since, after I took it in this morning, they called and told me it was working perfectly and they could not detect a problem. The person who did see the problem last week, the owner, was not there today. When I took it in last week the owner was there and he plugged it in and saw the same problem I have described - it wouldn't turn on.



    So obviously I am just on my own now to go and argue with them again and you charged me $9.00 for no advice.



    J. Herdman

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This sounds like it might be an overheating problem.

Some vacuum motors are fitted with thermal cut out fuses or thermistors which cut off the flow of electricity to the motor when the temperature gets to high. It is possible that your motor is overheating and causing the thermal fuse to open. When the unit cools down after aan hour or so, the fuse resets / closes again and then it will restart again. It is also possible that the thermal fuse is faulty and is cutting out at too low of a temperature.

These can be replaced if necessary but can require significant disassembly in order to access the motor and fuse. If you are unable to complete this type of troubleshooting / repair work yourself, then you are likely looking at a $75 repair job. Depending on the purchase price of the unit, sometimes it can be more cost effective to simply buy a whole new unit since it would come with a warranty.

Here is a link to an exploded view parts diagram for an ACTIVA model:

http://www.lindhaususa.com/pdf/activaMAP.pdf


To view the diagram and parts list just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information at the website indicated.

You may need ADOBE READER installed on your computer to read PDF documents.
You can download this free at WWW.ADOBE.COM if necessary.
Click on the DOWNLOAD ADOBE READER button on right side of the ADOBE home page when you get there, then follow the onscreen instructions to install the software on your computer.

Part number A113 on the diagram (look right on the motor) and part list is the thermal protector. On some newer models the thermal protector fuse is apparently fitted on the cord which should make replacement somewhat easier / less expensive.

Otherwise, Dyson brand vacuums are of excellent quality and come with a full parts and labour warranty, they are highly recommendedfor reiability and customer service. Here is a link to the Dyson site if you are interested:

http://www.dyson.com/homepage.asp

Please comment back here to this page if you have any details to add, have any questions, have difficulty accessing the links, or just require further general assistance and I will respond as soon as I see it.

I hope that was helpful to you, good luck.

Joe.

Posted on May 27, 2011

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I'm not sure what's going on, but I would go to the manager and insist that it be replaced with a new one. This sounds like a heat issue, caused by some anomaly, but it could be other tricky things, and it's obvious that they don't know, and are just taking guesses. Either get an exchange or your money back.

Posted on May 27, 2011

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