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I returned a defective metal detector toy to Blue Toy Company on Friday, October 29, 2010 and it was received on November 2, 2010. Today's date is May 26, 2011 and I haven't heard peep from your company let alone a refund. What's my next step; to contact the Better Business Bureau?

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  • You can try to contact Merch Sourse that owns the Blue Hat toy Company name and see if you get some action there. Here is their contact information.
  • The company that owns The Blue Hat Toy Company is
  • Merch Source, LLC
  • 19517 Pauling
  • Foothill Ranch, CA 92610-2619
  • United States
  • Phone: 1-949-587-9207
  • Fax: 1-949-707-2780
  • Good luck to you.

Regards, Tony

Posted on May 26, 2011

  • rickcarlile
    rickcarlile Mar 14, 2012

    I purchased 2 of these metal detectors from a thrift store for $5 each. Neither worked although both came on. I removed 8 screws and 1 bolt on each and took a look inside. One had a speaker wire broken off so I re-soldered it and it still wouldn't detect a coin on the ground. I then adjusted the UR4 pot inside with a flat head screw drive by twisting its adjustment counter clockwise. It then worked great. I opened the second detector and adjust the pot and now both work great. I believe that it is a good design just poor quality control and factory prep. Please feel free to email me if I can give you further help
    rickcarlile@hotmail.com

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