Question about Sony VAIO PCV-RZ16G (T99861082) PC Desktop

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Lightning in area. Cable issues ---resolved. Laptop wireless working fine. Desktop internet won't connect. Attempted restore. No go.

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  • Ben Beharrell May 26, 2011

    Hey mbodemann,

    Are you able to get websites on your wireless laptop?

    If no then I would suggest unplugging the power cable from your modem, and plugging it back in. If the "Online" light does not come on after a couple minutes, then I would suggest contacting your internet service provider. There could be outage due to the storm in your area?

    If you can get websites on your laptop, try this on your desktop:
    1. Press Winkey + R to bring up "Run" box.
    2. Type in "cmd" without quotes.
    3. In the black box where your cursor is blinking type in "ipconfig" without quotes.

    You should now have a list of the network adapters active. Copy and paste this for further assistance.

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Most likely the power surge generated by the lighting has fried the network chip - you will have to replace the wireless card in the desktop. You can easily check for that by booting from a Linux Live-cd and try to use it in there.

Posted on May 27, 2011

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