Question about Computers & Internet
You didn't say the make/model of your laptop so this answer may not work for your specific laptop but then there is nothing to lose in trying it. Usually if the laptop comes with pre-installed windows and you have never loaded it with anything else, there will be a factory image in a hidden partition on the system's hard drive. On powering up the laptop, usually while the manufacturer's logo is showing on the screen, you would press the Alt-key and hold it down while pressing the F10 key repeatedly. This should access the laptop's recovery or restore to factory image procedure. Wait for it to load completely and then follow the on-screen instructions to do the restore. Note that the restore will erase all user data from the hard drive including any malware or viruses that might be on it. Once restore is complete, you will have to re-enter your initial system configuration again such as the windows user ids and passwords. Also, if you were accessing wireless, you would need to reselect the SSID of the access point, and re-enter the WEP/WPA key if encryption is being used.
Posted on May 26, 2011
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Posted on Jan 02, 2017
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