Question about Inter-Tel Encore Phone

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We have an Encor CX EXC1000 phone systems that we have plugged headsets into. Any headset is compatible but with some headsets, the other party can barely hear us. We have enable the headset when the phone detects it but the problem is still not fixed. Any suggestions?

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Some headset mics have different output and SOME use condenser type mics which will have VERY little output unless connected to a preamp designed for condenser mics. Your phones would not have such a preamp. Verify what type mics are in the various headsets.

Posted on May 28, 2011

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Tip

What to check if Plantronics cordless mic does not work but earpiece works fine


If the party you call cannot hear you, check two things:

1- while on phone with the party, change the configuration dial on the headset base to 1. (We have Nortel phones and it must be on 1 for headset and mic to work with Nortel phone sets.)
2- Push IN on the headset volume control. Pushing IN activates or deactivates to MUTE feature on the headset.

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1 Answer

Can hear but other party cannot hear me


There are a couple of things you need to check. First, make sure it's connected correctly to the phone. This guide should help you with that:

Plantronics CS70N User's Guide

Secondly, the compatibility dial on the left side of the base has numbers 1-4. The indicator to the right of the dial needs to point to one of the numbers, never between numbers. Most phones operate using #1 for compatibility but you can dial in the others if you're still having issues. That should get you up and running.

Good luck from Headsets Direct!

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I am trying to use a plantronics headset system and cannot get a dial tone. Is this Norstar phone compatible?


You don't say what headset it is, but I will to help you.

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If this is what you are using and you don't hear anything then you need to probably need to switch to an M22 amplifier box, which is then plugged into the jack where the telephone handset was plugged in.

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My Headset does´nt have dialtone, I was connecting to cisco phone 7941, 7970, 7911, and nothing, not work.


You can use a Plantronics S11 headset with a Cisco phone, however it is not the best compatible solution. To use an S11 with a Cisco phone, you have to make sure that you are plugging it into the handset receiver jack and not the headset jack. You will need to lift the handset receiver, set it off to the side, and then hang it up after each call. If you want a more compatible solution that you can plug into the actual headset jack and just press the headset button on the telephone to answer and hang up, then you would need one of the Plantronics "H-series headsets" with the Plantronics Cisco direct connect cable ( model 26716-01 ).

Plantronics 26716-01 cable

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Good luck from Headsets Direct!

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0000 or 1234 is the passcode. You can verify that it is compatible through the phone websites or the H15 website, or even by calling your phone cx service.

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YBC (/\)

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99% this message coming because the headset u are using is not compatible with this phone, try to go to any accessories shop try their two three kinds of headsets i am sure u will be able to get right one

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