Question about Toshiba Satellite L500 Series Notebook

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My nephew has a Toshiba Satellite L 550-00F .It was loaded with a freedom scientific "Jaws program" for text to speech because he is blind. He said that a microsoft update popped up and he clicked to update and the computer froze. That was 2 days ago. I found the Discs that we made when he first got the computer. I put them in the disc drive but I don't know which button to push for the recovery disc to activate. And he is running windows 7

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Hi Susana,

That sounds a little bit drastic . . . and probably unnecessary.

First, hold down the power button on the notebook for about 5 seconds - until it switches off. Wait a few seconds, then press the power button once to switch on again. Shortly after switching on, you should be presented with a list of options. Use the arrow keys to highlight "Start Windows Normally" then press ENTER.

You can't re-install from the backup discs if the notebook is frozen - you need to switch it off first. The backup discs can then be installed either at startup or after loading Windows. If Windows starts up normally after powering off, you shouldn't need to do anything else. If it still fails to start, please post back for further assistance.

Regards,
BElectric.

Posted on May 26, 2011

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That program is a retail version, if you have the license key, you should be able to download it from the web.

http://www.freedomscientific.com/jaws-hq.asp

Posted on May 26, 2011

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  • Contributor
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For recovery you should use the Windows 7 install disc. Place it in the disc drive and restart the computer. Being a laptop, it should automatically boot from the CD, the advantage with the Windows 7 install disc is that it's graphic, so you can simply pick the option for System Recovery from the first window that shows up. If the computer is still working perfectly and only the text-to-speech software was messed up, you can Restore your System without a CD. Also, some laptops have the option to "Restore to factory defaults" you could use this option, but make sure you have a copy or the original disc for the text-to-speech software.

Posted on May 26, 2011

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