Hi The machine will not froth milk, and will not produce hot water. Regular espresso making is fine. Have tried multiple descaling and cleaning of both the machine and the milk jug with no improvement.
I understand that the solution was to have the rubber rings on the hot water outlet replaced - but all is rings are complete (green, black and red).
Here's what I did... with great success: If you've cleaned all the milk deposits from around the o rings and you still have a problem then its almost certainly the milk spout (the little pipe that directs foamy milk into your cup)
Detatch the spout and get a 2.5 mm drill bit and use it to clean all the milk deposits out of the part that plugs into the lid. Rinse through with water to clean away all the bits of hard milk.
[If you put water through the spout before and after, you will notice a dramatic difference]
Doing this completely fixed the problem for me (I had about 3 years of milk build up in mine!).
A rookie expert who has answered 20 questions on their first day.
Re: EAM3500S will not froth milk ?
If, when you press hot water, the machine says "Heating Up" or "Please Wait" for a moment then returns to "Ready" every time then the horseshoe (steam boiler) is cold. Open the machine and check. Test the thermal fuses (TCOs) on the horseshoe, one will probably be open circuit.
If a TCO (Thermal CutOut, the white ceramic blocks on the horseshoe) is
blown, the horseshoe (steam boiler) control triac (usually BTA24-600BW)
on the main board is probably breaking down under voltage stress. You will need to
replace the main board (or just the triac if you are confident, can
upgrade to a BTA24-800) as well as any TCOs that blew. The normal
symptom for this is the machine remains in the "Heating Up" state
indefinitely, often after having reported "General Alarm" during the
I had this problem once... It turns out the electrical connection for the solenoid valve that feeds the hot water out into the milk jug/hot water tap had come loose. They are clipped on rather than being soldered into place. Trace the wires back to the main board from the solenoid (brass bit with grommets) and check that the clips are in place.
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
First; I am NOT a Caffitaly repairman. Though I have worked on mini espresso machines. Sputtering and/or poor steam is an indication that your brewer is not up to brewing temperature.
** Most of these home machines have a very small boiler or tank. They are designed to produce hot water and sometimes steam to brew a small 'European' espresso. Here in the USA we like our coffee weaker and with lots of 'other' things mixed in. The 'Americano' is the same amount of coffee but with a lot of hot water added. This amount will tax the small boiler to it's limits. Top it off with a grande latte would be probably be beyond it's ability to completely froth/heat this amount of milk. When you order a Latte from a Barista you will note that it takes a while to froth a Pitcher of cold milk. They are using a large espresso machine and probably pulling a double shot of espresso. To make a similar drink with any home machine requires doing everything 'double' or twice brew. (3 times?) You will need to check the 'ready' light to make sure the brewer is up to heat prior to brewing your next cup.
** Suggest brewing a regular size or 1/2 a mug of coffee-latte then come back again later for another fresh hot cup.
Ummn - something in your Q. seems not right. The milk is not heated directly - its only heated by the steam as it passes by (and picks up) by the milk using a venturi effect - same as a spray bottle attached to a garden hose. You say you have froth - but you can only get that if you have steam... (it does not just blow air thru to create bubbles). So froth = steam & steam = heat... so milk must be hot.
Suggest you check manual for the 'heat' settings for your expresso as this may have been changed. While this is adjustable, the milk is not.
Also always heat your cups before using them - the silver cup 'holder' at the top does a reasonable job but boiling water does far better.
I don't know why my answer posted in the comments section, so here it is in the proper area.
I had the same problem and was ready to send it in for repairs, but I
talked to a great guy at Nespresso who helped me fix it myself. The
problem was when I pushed the latte button, it would only froth milk for
a second or two and then the espresso would start pouring. It basically
refused to make a latte. Here's the things he had me do:
Descale immediately. I have an older machine, and descaling once a year
does NOT cut it. He told me descaling every 5 months at the bare
minimum, if your machine is not having any problems at all. Descaling is
usually the main problem for lack of froth. I descaled and it seemed
like the machine was working better almost immediately. I also ran 4 - 5
tanks of water through the hot water spout and the main espresso part
(but mostly this is because it seems to take this much flushing to get
the smell of the descaling solution out).
2) Reset your machine
to factory settings. I have a classic Lattissima, so this is how you do
it on that machine. Turn the machine on and wait until the drink buttons
are steady (espresso and hot water buttons are no longer blinking to
warm up). Then press and HOLD the power button until the espresso and
hot water buttons BLINK THREE TIMES. Then they'll go back to steady
again. You're now back to factory settings.
I did notice that I
started having the trouble after moving the machine, so I'm not sure
which of the above solved the problem. The main thing is it worked and
I'm back to yummy lattes!
This problem developed on my Sirena machine about a week ago. Stopped
frothing milk, but still produced lots of steam. In fact, it was
splattering milk everywhere, just not producing foam. Cleaned the steam
wand (including air intake) and descaled the machine (even though its
only 3 months old) to no avail. Called Saeco customer support
(1-800-933-7876) and the very helpful rep immediately identified the
problem. Inside the Panarello steam wand is a removable plastic tube.
The tip of this tube should protrude about 1/8" beyond the end of the
steam wand. Mine was not. Using the eraser end of a pencil, I pushed
the inner tube downward into position and, voila, I now have froth
You did not state anything about descaling, but every now and then, I also add water and descaler to the milk container and use the "Frothing" program to run through the water and descaling-solution (double-click the Cappuchino button).
I have also noticed that the first cup (and sometimes even the second) will produce less milk, and not as well frothed milk as later cups. My theory is that the machine is warmer when producing later cups.
If possible, you could try to run two-three frothings of plain water through before switching to milk. I realize this is inconvenient, but it could be worth testing this to see if it helps. We luckily have two milk containers and keep one filled with water just for the purpose of heating up (or whatever we do :) the frothing system before serving the first cappuchino.
Hi When was the last time you descaled the machine, and not with vinegar? Scale can accumulate inside the boilers and insulate the water from the heating elements, produce less steam. Descale on a regular basis.