Question about PayPal Accounts

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We paid through Paypal for a vacation property (VRBO) on Febuary 23, 2011 to Adam Cobb in the amont of $1904.00. This included a $200 security deposit which was to be returned upon our departure (April 13, 2011), less $58 electricity charge. To date we have not received deposit and he will not respond to my email requests. I have no other way to contact him. I have filed a formal complaint with VRBO. Do I have any recourse through PayPal?

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Hello,

The following step outline will go over the normal PayPal process which begins with attempting contact at a seller and then filing a dispute.

To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.

Here's how to find the seller's contact information:

  1. Log in to your PayPal account.
  2. Click History.
  3. Click Details next to the transaction you want a refund for.
  4. Use the contact information to send the seller an email.
If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.

Filing a dispute
Here's how to file a dispute:
  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Click Dispute a Transaction.
  4. Select Item dispute, then click Continue.
  5. Click Find transaction ID, then click the transaction ID you want to dispute.
  6. Click Continue, then follow the instructions.
If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page

If your dispute is not resolved or escalated to a claim within 20 days it will be closed


Escalating your dispute to a claim

If you can't resolve your dispute with your seller, we can help. Just escalate your dispute to a claim and ask us to look into the transaction. We'll review your case and decide whether you're eligible for a refund. We can usually decide if you're eligible for a refund within 30 days.

Here's how to escalate a dispute to a claim:

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim, then follow the instructions.
5. Click Escalate to a claim.

To check the status of your claim, log in to your account and go to the Resolution Center.

To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.

Regards,
G33k

Posted on May 28, 2011

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4:00 AM PST to 10:00 PM PST Monday through Friday

6:00 AM PST to 8:00 PM PST Saturday and Sunday



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