Question about Dyson DC25 All Floors Bagless Upright Vacuum

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The brush bar is not turning. I have not seen or heard a belt but it's not turning.

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1 Answer

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Hi there,

Sorry to hear you're having a problem with your DC25. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1566&product=DC25-ALLFLOORS

If you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Posted on Jun 09, 2011

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Dyson DC17 Loud Noise when using brush bar. I have replaced the brush bar and belt with new ones. No load screaming until using brush bar. Pretty sure its the brush bar motor bearings. Can these be...


Hi Ed,

I'm sorry to hear you're having difficulty with your DC17. It's worth checking that the new brush bar and belt are fitted correctly, and rotate freely. The video attached may help in making sure it's correctly aligned.

It's worth checking that no threads, hair or debris are caught within the machine. The brush bar motor itself isn't designed to be serviced, and we would advise against attempting this in case further damage is caused. I'd encourage you to email our experts directly with our contact details - you can reach them at askdysonUS@dyson.com. Someone will be in touch as soon as possible to take you through some diagnostic checks to confirm what's causing the noise.

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JKGonzo:
You'll need to open the vacuum head and remove the beater bar. Clean up the bearings at each end of the beater bar and reassemble the head.

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your problem seems to be the belt has snapped. Underneath the the hover there is a rubber belt that connects around the brush bar and around the motor, this belt will be broken. They can purchased from any hoover shop for a couple of pounds.

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Turn the machine upside-down and see if you can turn the beater/brush bar with your hand. You should see the brush turning and feel the resistance from the motor. The brush/beater bar may be binding, and what you are smelling is the motor shaft spinning against the rubber belt. You can remove the base plate and check the brush/beater bar with the belt disconnected. If the brush/beater bar is difficult to turn, you need to remove the brush/beater bar and clean the bearings at each end, Remove any threads that are wound around the beater bar ends so that the bearings roll easily and smoothly. Check to see that your machine is not set too low for the surface that you are bacuuming. While you have the belt disconnected, check thi inside surface to see if the motor shaft has been spinning against the belt, you'll see the damage to the inside circumfrence of the belt.

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Next, check for and clear any obstructions in the brush bar housing.

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DC07s are not easy to check the belt on, in fact depending on which exact model you have there are probably two belts.
One connects the output of the motor to the clutch mechanism (one end of which has the control knob that lets you turn off the brush bar completely), and the other connects the clutch to the brush bar.
The clutch to brush bar belt is easy to check as the belt can be seen running over the brush bar if you remove the sole plate. The other belt is "hidden" under a plastic cover secured by three Torx screws. These need a special Torx driver to remove so unless you have a well tooled-up friend, this may mean a call to Dyson for help..

The site www.dysonmedic.com is excellent, but may not cover your exact DC07 in full.

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