Question about Samsung BLUETOOTH? WEP210 MONO HEADSET AWEP210JBECXAR Wireless Headset

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I am charging from new and the instructions say I should have a blue light when charged but the red light stays on this is after several hours

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This could be a problem with your battery. If you have ever let the battery TOTALLY discharge (left it dead for a long time because you couldn't find the charger or whatever) it may not be able to hold a charge any more. If this is the case, the charger will constantly try to charge the battery, but it will lose its' charge even as it is charging. If you can replace the battery that might help.
If your battery is new, and you are still having this problem, it could be a problem with your charger setup. The headset might be getting enough power to turn the light on, but not enough to charge the battery. Try cleaning the connections with an eraser (one on the back of a #2 pencil works great). Just erase any corrosion on the contacts, and your power connection should improve. Alternatively, you could buy a new charger and see if that helps.
If neither of the above issues is the problem, then your headset probably has a short circuit, and will not accept a charge. If it is new, there might be a manufacturer's defect in the wiring (it is rare, but these things do happen on occasion) If it is a defect in manufacturing, you should be able to get a replacement for free if you talk to Customer Service at Samsung. If you have to deal with sending your headset in to the company and wait for them to send out a new one, ask if there is any monetary compensation, or upgrade that they can give you for your inconvenience. A lot of the time manufacturers will either upgrade your purchase, or give you some sort of discount on a future purchase (or even a rebate on what you have bought) to keep you as a customer. They might not give you anything, but it doesn't hurt to ask :-)

Posted on May 26, 2011

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