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I have around 4 card reader ports built into my Dell PC, Vista Home Premium. Sometimes theses removale disks (with letters associated with them) do not show up when I click on My Computer and sometimes they do however, they all disappear when I insert a little 16 m SD memory card (and the light beside it does show up when the SD card is inserted) and then after I right click to be able to click "safely remove" and I remove the little SD card all of the removable disk icons disappear (all of the card reader slots disappear from My Computer (the ones which read the various cards.) Here is what is happening and here is what I have done: I have inserted a lexar 1GB CF 80X card and a lexar12X 128 MB CF card into the card reader slot. Nothing happens - no light, nothing that opens up on the desktop to say "view files." These are cards lying around that have images on them but I have not tried a card from my camera that has been reformated by the camera. I can't decide if I should try a camera refomatted CF card from my Canon EOS before sending this. I Googled my problems and tried these two solutions: I went to "services" and started the smart card on auto and then again on manual, rebooting both times, but it will not stay started . Did not fix problem. In Device Manager, I went to Portable Devices, opened it and uninstalled all of the card reader ports. It took four restarts to get them all reinstalled, one at a time - USB HS-CF Card USB HS-MS Card USB HS-SD Card USB HS-xD/SM This did not fix my problem either. I do not want to go into the uit and disconnect wires unless I can do it from the front easily - in other words I don't want to have to pull my case out - my desk weighs 200 lbs and there are 100 wires behind the desk and behind the PC unit/tower - whatever it is called. Is there any known issue regarding these problems? I do not want to go into the regrisgry unless I know I have a trained MS person helping me. Before I contnue, what is the cost if you fix this? Thanks for your help, Constance Hudson Braselton, GA

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  • Constance S. Hudson May 29, 2011

    I did not receive the email regarding your message above. It might be in the spam folder on my server, but it did not come to my junk email in MS Outlook email. I emailed FixYa support after some days had gone by because I hadn't heard back (last time I heard back in half hour) and just now got the message that you had posted a suggestion. I waited so long for your answer and had to be able to open my images I did in fact connect an older Scan Disk 4-Card reader to a USB port on the front of my old Dell XPS 410 computer case. This will have to do for now.



    It is not that I am not ever willing to open up the case to see if I have a loose connection it is just that I have been down with a compression fracture (oh my aching back) and I am way behind on my work (I am a portrait artist and needed to see images for finding references from a long time ago portrait sitting - neeed to do this right away.) I could have done this from any of my computers but I guess I am truly stubborn. After I am caught up, I will either upgrade my Vista to Windows 7 or just have a new computer built - at that time, the computer tech can pull out the desk and deal with all of the wires. Upgrading or having new computer built takes many hours and days out of my life because I have to then download new drivers for devices, etc, etc. etc. I am way too particular and that is a real fault when it comes to computers. I have way too much stuff connected to my computer and don't like to spend money until it is absolutely necessary and until now this old Dell is still doing what I need - except for the card readers issue - so if it ain't broke, don't fix it. Old School.



    On second thoughtI, I think you know what you are talking about. However, being the stupid and tenacious person that I am, I did download updates from the Dell support site for Dell XPS 410 - two things, one of which was firmware, both for Teach card readers. I had no idea if I should have done that but I did. My tag number brings up XP, but it is actually Vista Home Premium (the XP actually crashed after one week and the sr. tech agreed it was nothing I did, so they replaced my computer with everything the same but put Vista on it; they sill have my Vista listed as XP. Back to the downloads from Dell XPS 410 support site - Some driver installed and then I installed the firrmware. (Big Mistake!) When the firmware was installed the lights all came on beside the built in CF card reader (I don't know if there are four lights or just one and I thought, oh it'w working!) But it did not; however, doing so did change the drive leters of all of my back up and storage external drives. Went to Disk Management and the original letters were not available so then I had to change the backup software on this computer and had to go to each networked computer and change the backup software on them (changed the path letter for the back-up in order for the backups to work! ) (I had created a system restore point and did do a system restore but the drive letters remained with the new letters.) Looks as though I would have been better off time wise to have just been willing to open the case. If there is any way i can open the case and reach those cables (without having to pull out the case) and reach those wires/cables for the built in card reader, I would be willing to do that. This is a silver Dell Case with XPS 410 writtten on the top front. I think the white right side panel comes loose but since it is in an enclosure in an old wooden desk, the side panel will only open just so far. I am very determined. Do you think I could reach those connections doing it that way? Are those cables on the right? I usually don't go into my case; have a few times on another case to put in more memory - it makes me very nervous. If you think I should try this, I would be willing but please give me exact instructions; like, should I turn off the computer and turn the switch to off in the back if I can reach it or turn off the UPS power surge unit; and what do the connections look like and where are they connected? I don't know what a mother board looks like so you would have to tell me how to follow the cables to see where they are connected. I am a hardware dummy, believe me. This might be worth a shot. I remember now I have opened this case inside it's enclosure in order to dust it out using canned compressed air.



    Because the installation of the firmware caused the light(s) to go on beside the CF reader I thought then that the cables were connected but the SD car reader always lights up but it won't read and when I click safely remove, all the card reader icons disappear from My Computer. I checked in Device Manager, and all four built in card readers are listed as well as the four from the SanDisk.



    I turned off the Smart Card - had Googled and read that it had to start the card readers. Glad you set me straight.



    You are easy to listen to and seem to be able to to talk to someone at their level and not at them so what do you think?



    Sorry this is so wordy - I am always way too wordy - have been for 67 years! Came out talking a mile a minute! Check out my website: www.portraitsbyconstance.com



    I will wait to hear from you again. Thanks for the way you make me understand and not being way over my head.



    Pardon mistakes and typos please.



    Constance


  • Constance S. Hudson May 30, 2011

    I will listen to your advise and leave it alone for now. Thanks for all the tips.

    Constance

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If you have a built in card reader, it would listed as storage volumes in device manager, when you were in device manager, did you see any red x or exclamation point? If not, there is no driver issue. Card reader is not smart card, so smart card service will stay as manual and never started because you don't have one Don't try anything else unless you are willing to open the case to check for the connection. It sounds to me that your inside connection causing the issue. Best way you can do now is buying a cheap USB version 2 (4 card reader ports from any computer store, they are cheap), plug it in one of your USB available port on your machine, and then insert your CF card in to see if you can read them. If not, then move it to different USB port ( you should have more than 1 USB ports on your machine) to see if it works. I am sure it will work. I see this issue many times. Let me know if I can further help.
Thanks

Posted on May 26, 2011

  • Blue Chip 999 May 30, 2011

    Hello,

    Sorry I didn't chance to respond to your message yesterday. I was out of town. Based on your message, I recommend you should not try to open the case and try the cable, due to obstacles (hard to reach, and you don't have experience working with hardware, based on your previous post) If your old card reader work when connecting USB interface in the front, you should keep the way it is now. However if you really want to try, you can.

    You can download your manual (show you exactly location of hardware inside your computer, and how to upgrade) from www.dell.com, click on support, and key in your service tag, you can find this number on back your PC on Dell white sticker (that means you need to remove your PC from desk), and then you can download the manual, follow the instruction so that you know to location the cables and what they are for. Make sure you shutdown your machince before open the case and please do it at your own risk.

    Thank you very much

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