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My pc will not switch to pc it comes up with the message not support mode and I cannot get back to desktop I have tried switching off and unplugging but I cannot get anywhere

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Posted on Jan 02, 2017

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The video signal is not getting into your display.
Check the connections on both sides of your cable (display side and display card side). If that didn't help, switch off your PC, make sure youre display card is in its correct place (try taking it out and putting it back again). Switch on your PC and check again. If the problem continues, try replacing your display card.

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Try to do a power cycle and see if that will work.
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Remove the entire drawer assembly, meaning everything that comes out when the drawer is opened. Use a flashlight and look at the inside rear of the drawer opening to see if you can see the switch. It may be a lever or a button and it may be in line withe the drawer or in may be off to one side. When it is located, try to press on the button or lever. If you can and the machine goes back to 'normal mode' the problem will be identified and you will know that the switch is good. Now you need to locate what actuates the switch to see why it is not making contact. Look on the part of the drawer that should come in contact with the switch. If a small, thin piece of plastic has broken off, tape a small piece of a hard substance in that area. Close the drawer to see if the 'open' message goes away. If id does not, try a thicker piece. Repeat until the 'open' message goes away. When that happens, glue the last piece in place.

If the 'open' message does not go away when the button or lever is press, it indicates that the switch is bad and needs to be replaced. Most of these switches make contact when the button or lever are not pressed. In the short term you could locate the switch and disconnect one wire. That would simulate the button being pressed. You would just need to remember to not start another transaction until the drawer is closed.

Good luck, and please let me know how it works out.

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